Multi Tech Systems Network Router MT3410ZLX T 2 User Manual

Models MT3410ZLX  
and MT3410ZLX-T/2  
Owner’s Manual  
 
Contents  
Chapter 1 - Introduction and Description  
About This Manual....................................................7  
About This Product ...................................................7  
Specifications ...........................................................8  
PC Card Interface..............................................8  
Dimensions ........................................................8  
Weight................................................................8  
Power.................................................................8  
Power Consumption ..........................................8  
Cable and Connector ........................................8  
Network .............................................................8  
Modem Characteristics .....................................9  
Fax .....................................................................9  
Features....................................................................9  
System Requirements ............................................10  
Ship Kit Contents....................................................10  
Chapter 2 - Installation  
Safety Warnings .....................................................12  
Installing The MT3410ZLX or MT3410ZLX-T/2  
Card(s) ..................................................................13  
Driver Software Installation ....................................14  
Novell NetWare Installation ....................................14  
Menu Installation .............................................14  
Manual Driver Installation ...............................15  
Novell Client Installation.........................................17  
Microsoft LAN Manager Installation .......................19  
Packet Driver Installation .......................................21  
Windows for Workgroups Installation  
(NDIS3 Driver for Workgroup) .............................21  
NDIS2 Driver for Workgroup ..................................23  
ODI Driver for Workgroups .....................................24  
Windows NT 3.51 / NT 4.0 Installation ..................26  
Windows 95 Installation .........................................27  
Artisoft Lantastic 6.0 Installation ............................28  
 
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MultiMobile Owner’s Manual  
Chapter 3 - Comprehensive Driver Notes  
Introduction .............................................................29  
Factory Default Settings .........................................29  
Quick Start ..............................................................29  
PC Card Software - Manual Installation .........29  
Getting Started .......................................................31  
Using DOS Extended Memory Managers ..............31  
Driver Directory Structure......................................32  
Driver Upgrades .....................................................33  
Notes for NDIS Driver.............................................34  
Notes for Packet Driver ..........................................35  
Notes for Windows For Workgroups ......................36  
Chapter 4 - Troubleshooting  
Introduction .............................................................37  
No response to AT commands ........................37  
The modem does not execute the command  
line .................................................................38  
The modem does not give a response after  
an AT command was executed .....................38  
The modem gives an ‘ERROR’ response  
after an AT command was executed .............38  
The modem goes off-hook and disables the  
telephone line. ...............................................38  
The modem does not auto-answer the phone 39  
The software does not control the modem  
properly or can not detect the modem ..........39  
The characters on the screen are doubled.....39  
No text appears on the screen in Data mode .40  
No text appears on the screen when in  
Command mode ............................................40  
The modem does not dial a phone number  
after Execution of AT dial command .............40  
communications software dials, but Fails .......40  
The modem Connects with some modems,  
but not others ................................................41  
When dialing another modem, You receive a  
‘CONNECT’ response, but nothing else .......41  
 
4
The modem speaker does not make any  
sound when Connecting to another modem 41  
The modem loses the connection when in  
use ................................................................41  
The modem does not connect with another  
modem ..........................................................42  
Occasionally, the modem gives a burst of  
errors. ...........................................................42  
The modem gets random errors in  
transmitted data. ..........................................42  
After Downloading a file, the File does not  
store on your disk drive ................................43  
The text on the screen is not legible ...............43  
When using V.42bis or MNP5, some features  
are disabled ...................................................44  
When connecting to another modem, the  
modem reports a higher Connect baud rate  
than it is really using .....................................44  
When I run CARDEN, “PC-Card is not  
enabled successfully” is displayed ..............44  
Enabling the MT3410ZLX ...............................45  
Installing the Win 95 Driver over SystemSoft .....  
CardWorks....................................................46  
The NetWare driver runs successfully but  
fails to login to the Netware server ..............47  
COM Port and IRQ Conflicts ..................................47  
Windows 3.1x ..................................................47  
Windows 95 .....................................................48  
Chapter 5 - Service  
Limited Warranty ....................................................49  
On-line Warranty Registration ................................50  
Software User License Agreement ........................50  
Tech Support ..........................................................52  
Recording Modem Information ...............................52  
Service ....................................................................53  
About the Multi-Tech BBS ......................................54  
How to Use the Multi-Tech BBS .............................54  
About CompuServe/Internet...................................55  
About the Multi-Tech Fax-Back System .................56  
 
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MultiMobile Owner’s Manual  
Appendix A - Technical Specifications  
Appendix B - AT Commands,  
S-Registers & Result Codes  
Introduction .............................................................59  
How To Use AT Commands....................................59  
Basic AT Commands ..............................................60  
AT& (Ampersand) Commands ...............................64  
AT% (Percent) Commands.....................................67  
AT\ (Back Slash) Commands ................................67  
AT- (Dash) Commands ...........................................71  
S-Registers (ATSn=x).............................................72  
Result Codes ..........................................................78  
Appendix C - Regulatory Agency  
Information  
FCC Regulatory Statements ..................................81  
FCC Fax Update.....................................................85  
Canadian Limitations Notice ..................................85  
Index  
 
6
1 - Introduction and Description  
Chapter 1 - Introduction and Description  
About This Manual  
This manual explains how to install and use your  
MT3410ZLX PCMCIA Ethernet/Fax/Modem card.  
About This Product  
The MT3410ZLX is a multifunction communication  
device that lets you perform multiple communication  
tasks at the same time:  
transmit and receive data at up to 33,600 bps,  
send and receive faxes from computers or fax  
machines, and  
connect to an Ethernet 10BaseT LAN  
And it uses only one PCMCIA slot while performing  
these functions.  
The MT3410ZLX is a credit-card-size Type II  
PCMCIA card that complies with the PCMCIA 2.1  
and JEIDA 4.1 standards and works with computers  
that incorporate a compatible interface.  
It is Bell, ITU-T and AT command compatible,  
allowing it to be used worldwide with today’s popular  
communication software programs. You can send  
and receive faxes with any Group 3 fax machine.  
Using standard phone lines and 10BaseT Ethernet,  
the data communication functions of the  
MT3410ZLX permits you access the servers on a  
LAN and connect to the Internet, transmit E-Mail,  
send and receive information and communicate with  
other PCs, Bulletin Board Services (BBS) or on-line  
computer networks such as CompuServe and  
America On line  
 
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MultiMobile Owner’s Manual  
Specifications  
PC Card Interface  
PCMCIA Type II  
Dimensions  
3.37” X 2.128” X 0.197”  
(85.6 mm X 54 mm X 5 mm)  
Weight  
1.225 oz. (35 g)  
Power  
+5V ±5%, @220mA  
Power Consumption  
Sleep Mode: 400mW (80 mA)  
Operating Mode: 750mW (150 mA)  
Cable and Connector  
Model MT3410ZLX:  
one cable with a 15-pin detachable  
connector (to PC card) terminated on one  
end; with the other end of the cable  
splitting into one RJ-11 plug for PSTN  
connection and one RJ-45 plug for LAN  
connection.  
Model MT3410ZLX-T/2:  
one cable with a 15-pin detachable  
terminated connector (to PC card); with the  
other end of the cable terminated with one  
RJ-11 receptacle connector for PSTN and  
one receptacle connector converting  
10Base-T to 10Base2 BNC T- for LAN.  
Network  
IEEE 802.3 10BaseT (MT3410ZLX),  
10Base2(MT3410ZLX-T/2)--10M bps  
NE2000 compatible  
 
8
1 - Introduction and Description  
Modem Characteristics  
V.34bis 33600bps, V.34 28800bps, V.32bis  
14400bps  
V.42 bis & MNP 2-5 data compression and  
error correction, AT Command Set  
Enhanced Throughput Cellular (ETC)  
protocol for mobile cellular connections  
Fax  
Group 3, V.17 14400bps and V.29 9600bps  
Fax Service Class 1 and Class 2 compliant  
Features  
Compatible with most notebook, laptop and  
portable computers  
Compatible with Card and Socket Services  
Easy to install and use  
Card is hot swappable  
Supports popular Network OSs (e.g., LANtastic,  
NetWare, LAN Manager, Windows 3.x,  
Windows for Workgroups, Windows NT, and  
Windows 95  
Supports popular Fax/Modem communication  
programs  
Multifunction capabality provides concurrent  
LAN and Modem operation  
Multifunction CIS  
NE2000 compatible  
Concurrent, Low Power, and Sleep modes  
Auto-Sync protocol support  
POST and Loopback Tests  
Pulse/Tone and Adaptive Dialing  
 
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MultiMobile Owner’s Manual  
System Requirements  
An IBM compatible PC or notebook computer  
with 386SX or faster processor  
At least one type II PCMCIA socket  
PCMCIA release 2.1 compliant Card Services  
and Socket Services  
Drivers and utilities (provided with this product)  
an RJ11 jack for connecting to a phone  
receptacle  
an RJ45 jack for 10BaseT connection to your  
Ethernet LAN (MT3410ZLX)  
an BNC T-connector for 10Base2 connection to  
your Ethernet LAN (MT3410ZLX-T/2)  
Driver software loaded on your PC  
Data and/or Fax communications software  
Ship Kit Contents  
Your MT3410ZLX is shipped from the factory with  
the following:  
an MT3410ZLX PCMCIA LAN/Fax/Modem Card  
one cable with a 15-pin detachable connector  
(to PC card) terminated on one end; with the  
other end of the cable splitting into one RJ-11  
plug for PSTN connection and one RJ-45 plug  
for LAN connection.  
one 3-1/2” Software Drivers diskette  
User’s Manual (this manual)  
Fax/Modem communications software disk  
Your MT3410ZLX-T/2 is shipped from the factory  
with the following:  
an MT3410ZLX-T/2 PCMCIA LAN/Fax/Modem  
Card  
Phone cord with RJ-11 plug  
 
10  
1 - Introduction and Description  
one 3-1/2” Software Drivers diskette  
User’s Manual (this manual)  
Fax/Modem communications software disk  
one cable with a 15-pin detachable terminated  
connector (to PC card); with the other end of  
the cable terminated with one RJ-11 receptacle  
connector for PSTN and one receptacle  
connector converting 10Base-T to 10Base2  
BNC T- for LAN.  
 
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MultiMobile Owner’s Manual  
Chapter 2 - Installation  
Safety Warnings  
1. Never install telephone wiring during a lightning  
storm.  
2. Never install telephone jacks in wet locations  
unless the jack is specifically designed for wet  
locations.  
3. This product is to be used with UL and CUL  
listed computers.  
4. Never touch uninsulated telephone wires or  
terminals unless the telephone line has been  
disconnected at the network interface.  
5. Use caution when installing or modifying  
telephone lines.  
6. Avoid using a telephone (other than a cordless  
type) during an electrical storm. There may be  
a remote risk of electrical shock from lightning.  
7. Do not use the telephone to report a gas leak in  
the vicinity of the leak.  
 
12  
2 - Installation  
Installing The MT3410ZLX or  
MT3410ZLX-T/2 Card(s)  
1. Insert the MT3410xx into the computer’s  
PCMCIA slot with the 68-pin connector facing  
the PCMCIA slot and the label facing up and  
slide the card into the slot.  
2. Plug the 15 pin connector into the 15 pin socket  
of the PC card. On the other end of the 15-pin  
cable, leave both RJ-11 telephone and RJ-45  
network cables exposed until PSTN and LAN  
connections are made; hardware installation is  
now complete. The MT3410ZLX is powered  
directly from the PC.  
2a. Plug the 15 pin connector into the 15 pin socket  
of the PC card. On the other end of the 15-pin  
cable, leave both RJ-11 telephone cable and  
BNC T-cable receptacles exposed until PSTN  
and LAN connections are made; hardware  
installation is now complete. The MT3410ZLX-  
T/2 is powered directly from the PC.  
3. Connect the MT3410ZLX to the network (LAN)  
using the RJ-45 (8-pin) plug.  
3a. Connect the MT3410ZLX-T/2 to the network  
(LAN) using a “thin coax” cable. Allign the  
notches of the cable to that of the BNC T-  
connector, and twist clock wise approximately  
one-quarter turn.  
4. Connect the MT3410ZLX to the telephone  
system using the RJ-11 (6-pin) plug into an  
available PSTN connection.  
4a. Connect the MT3410ZLX-T/2 to the telephone  
system by plugging an RJ-11 into the cables’s  
RJ11 receptacle (6-pin), and with the other end  
of that RJ11 into an available PSTN receptacle.  
 
13  
MultiMobile Owner’s Manual  
Driver Software Installation  
1. Insert the Driver diskette into the floppy drive  
and set the current drive to the floppy drive.  
2. Run INSTALL to install the drivers (such as ODI  
or NDIS 2.x or Packet Drivers) onto the target  
disk. The NOS selection screen is displayed:  
Figure 2-1. NOS Selection Screen  
Novell NetWare Installation  
There are two methods to install the MT3410ZLX  
under NetWare: Menu Installation and Novell Client  
Installation (for NetWare versions 3.12 and 4.x).  
Menu Installation  
1. Run INSTALL.EXE from Driver diskette‘s root  
directory.  
2. Select the NetWare 3.x and 4.x Workstation  
item from the Installation menu.  
3. If the current settings are acceptable, select  
Start Installation and go to step 5. Otherwise,  
select Modify Parameters to make setting  
changes.  
 
14  
2 - Installation  
4. Move the cursor to highlight the settings you  
want to change and press Enter to select an  
appropriate value. When the configurations  
are set completely, press Enter on the OK  
field to exit the screen. The Installation  
program copies related files from the Drivers  
diskette to the destination directory and  
modifies the AUTOEXEC.BAT and NET.CFG  
files as specified. The installation is complete.  
5. Reboot the computer to make the NetWare  
connections. The Driver Install screen is  
displayed:  
Figure 2-2. Driver Installation Screen  
Manual Driver Installation  
If you wanted to install the ODI driver manually,  
perform the following instructions:  
1. Copy the files LM28ODI.COM and NET.CFG  
from the directory \NETWARE and the file  
CARDEN.EXE and LMVXD.386 from the  
directory \ENABLER on the Driver diskette.  
 
15  
MultiMobile Owner’s Manual  
2. Use a text editor to edit the NET.CFG file for  
setting the Frame Type. On the NetWare  
server, the Frame Type default is 802.3 for  
NetWare 3.11, and 802.2 for NetWare 3.12 and  
4.x. The Frame Type set in NET.CFG must  
match Frame Type set at the NetWare server,  
or the client will not attach to the server.  
3. Follow Novell’s instructions on using ODI  
programs. You can substitute the  
LM28ODI.COM whenever a reference is made  
to the Hardware Specific Module.  
4. A typical ODI workstation startup batch file  
includes:  
>CARDEN /IOP=nnn /IRQ=nnn /COM=n /  
MIR=n  
>LSL  
;Link Support Layer Module  
provided by Novell  
>LM28ODI ;Hardware Specific Module  
>IPXODI  
;IPX Protocol Stack Module  
provided by Novell  
>NETx  
;Shell Support Module provided by  
Novell  
>LOGIN  
 
16  
2 - Installation  
Novell Client Installation  
1. Run the NetWare Client Install V1.21 software.  
Either:  
a. get the four Client disks from the network  
administrator,  
or  
b. run the \NWCLIENT\INSTALL.EXE used in a  
previous Installation.  
A message appears on the screen asking if you  
want the program to perform modifications on  
your AUTOEXEC.BAT and CONFIG.SYS files.  
2. Answer Yes.  
The program then modifies your  
AUTOEXEC.BAT and CONFIG.SYS files  
accordingly and creates backup copies. The  
following message appears: Install support  
for MS Windows? (Y/N): ”.  
3. Answer accordingly and provide a path if  
necessary. The program displays the following:  
Configure your workstation for backup by a  
NetWare server running software such as  
BACKUP? (Y/N): No  
4. Answer accordingly and provide a path if  
necessary.  
5. Select a driver for your MT3410ZLX.  
6. From the driver list, select Other Drivers.  
7. Go to the Insert the Driver Disk dialog box and  
specify the path where the ODI driver and INS  
files reside. For example: C:\ODI.DOS.  
8. Press Enter and select the target ODI driver.  
9. Specify the driver’s optional settings.  
 
17  
MultiMobile Owner’s Manual  
10. Press F10 to save to new configuration.  
11. Highlight Install press here and press <Enter>  
to install. The program copies the necessary  
files for NetWare Client.  
12. Continue the installation procedure to  
completion. On completion, a new NET.CFG file  
is created in your DOS directory. Typically, this  
file contains the following lines:  
Link Driver LM28ODI  
FRAME Ethernet_802.3  
#FRAME Ethernet_802.2  
13. Copy the file CARDEN.EXE and LMVXD.386  
from the directory \ENABLER on the Driver  
diskette to the NetWare Client directory.  
14. Use a text editor to edit the STARTNET.BAT for  
adding a running CARDEN command at the  
beginning of the file. A sample STARTNET.BAT  
for the ODI workstation is shown next:  
CARDEN  
/IOP=nnn /IRQ=n /COM=n /MIR=n  
SET NWLANGUAGE=ENGLISH  
--(sets NetWare 4.X to English  
language)  
LSL  
--Link Support Layer Module  
provided by Novell  
LM28ODI  
IPXODI  
--Hardware Specific Module  
--IPX Protocol Stack Module  
provided by Novell  
VLM  
F:  
--DOS Support Module provided  
by Novell  
--Change to connected device  
LOGIN .ADMIN --Login to file server as user  
ADMIN  
15. Run STARTNET to access the Novell network.  
 
18  
2 - Installation  
Microsoft LAN Manager Installation  
1. View the README.TXT on the installation  
diskette in the \NDIS2 directory. Before  
installing the drivers, ensure that the Microsoft  
LAN Manager has been installed in the target  
path. The installation program will check and  
modify the PROTOCOL.INI file for LAN  
Manager.  
2. Run INSTALL.EXE from root directory of driver  
diskette.  
3. Select the Microsoft LAN Manager item on the  
menu screen.  
4. If the current settings are acceptable, select  
Start Installation and go to step 6. Otherwise,  
select Modify Parameters to make setting  
changed.  
5. Move the cursor to each field you want to  
change and press Enter to select a new value.  
When the selections are set completely, press  
Enter on the OK field to exit the screen and go  
back to step 4.  
6. The Installation program copies related files  
from the Drivers diskette to the destination  
directory and modifies the CONFIG.SYS and  
PROTOCOL.INI files as specified.  
7. Reboot the computer to load the selected  
Driver.  
8. Highlight “Start Installation” and press Enter to  
start the LAN Manager in batch mode.  
 
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MultiMobile Owner’s Manual  
Figure 2-3. Microsoft LAN Manager Installation  
Screen  
A sample LAN Manager PROTOCOL.INI file:  
[PROTMAN]  
DRIVERNAME = PROTMAN$  
DYNAMIC = YES  
PRIORITY = NETBEUI  
[NETBEUI_XIF]  
Drivername = netbeui$  
SESSIONS = 6  
NCBS = 12  
BINDINGS = “LM28NDS2_NIF”  
LANABASE = 0  
[LM28NDS2_NIF]  
; protocol.ini session for multifunction  
LAN/MODEM driver.  
IOADDRESS = 0x320  
INTERRUPT = 11  
DRIVERNAME = LM28NDS$  
 
20  
2 - Installation  
Packet Driver Installation  
1. Run INSTALL.EXE from the root directory of the  
Drivers diskette.  
2. Select the Packet Driver item on the Menu  
screen.  
3. If the current settings are acceptable, select  
Start Installation and go to step 4. Otherwise,  
select Modify Parameters to make setting  
changed.  
4. Move the cursor to the field you want to change  
and press Enter to select a new value. When  
the configuration is set completely, press Enter  
on the OK field to exit the screen and go back  
to step 3. The Installation program copies  
related files from the Drivers diskette to the  
destination directory and modifies the  
AUTOEXEC.BAT file as defined.  
5. Reboot the computer to load the selected  
driver.  
Windows for Workgroups Installation  
(NDIS3 Driver for Workgroup)  
1. Run Windows for Workgroups and click the  
Network Setup icon in the Network group.  
2. In Network Settings dialog box, click  
Networks... button to select the network  
operating system.  
3. In Networks dialog box, check the radio button  
before Install Microsoft Windows Network  
and No Additional Network. Press OK to go  
back the Network Settings screen.  
4. Click the Drivers... button to select network  
driver.  
 
21  
MultiMobile Owner’s Manual  
5. In the Network Drivers dialog box, press Add  
Adapter... button to enter Add Network  
Adapter dialog box. Select Unlisted or  
Updated Network Adapter and press OK.  
Windows will prompt a Install Driver dialog  
box.  
6. Place the Drivers diskette into the floppy drive  
and press OK.  
7. Select the Enhanced mode NDIS3 for.... string  
and press OK.  
8. Follow Windows instructions to complete the  
installation and exit Windows  
9. Select Windows for Workgroup in the Network  
Operating System screen.  
10. If the current settings are acceptable, select  
Start Installation and go to step 13. Otherwise,  
select Modify Parameters to make settings  
changed.  
11. Move the cursor to the setting you want to  
change and press Enter to select a new value.  
When the configuration is accepted, press  
Enter on the OK field to exit the screen and go  
back to step 10.  
12. Select NDIS Server (LAN Manager,...) as the  
network server that you will attach to and press  
the Enter key. The Installation program copies  
the related files to the destination directory and  
modifies the AUTOEXEC.BAT and  
PROTOCOL.INI files as specified.  
13. Reboot the computer to have the selected  
driver take effect.  
 
22  
2 - Installation  
NDIS2 Driver for Workgroup  
1. Run Windows for Workgroups and click the  
Network Setup icon in the Network group.  
2. In the Network Settings dialog box, click the  
Networks... button to select the network  
operating system.  
3. In the Networks dialog box, check the radio  
button before Install Microsoft Windows  
Network and No Additional Network. Press  
OK to go back the Network Settings screen.  
4. Click the Drivers... button to select network  
driver.  
5. In the Network Drivers dialog box, press the  
Add Adapter... button to enter the Add  
Network Adapter dialog box. Select Unlisted  
or Updated Network Adapter and press OK.  
Windows displays a Install Driver dialog box.  
6. Place the Drivers diskette in the floppy drive  
and press OK.  
7. Select the Real mode NDIS2 for... string and  
press OK.  
8. Follow the Windows instructions to complete  
the installation, then exit Windows.  
9. Run INSTALL.EXE from root directory of the  
Drivers diskette.  
10. Select Windows for Workgroup in Network  
Operating System screen.  
11. If the current settings are acceptable, select  
Start Installation and go to step 13.  
Otherwise, select Modify Parameters to  
change settings.  
 
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MultiMobile Owner’s Manual  
12. Move the cursor to the setting(s) you want to  
change and press Enter to select a new value.  
When the configuration is set completely, press  
Enter on the OK field to exit the screen and go  
back to step 11.  
13. Select NDIS Server (LAN Manager,...) as the  
network server to which you will attach and  
press the Enter key. The Installation program  
copies the related files to the destination  
directory and modifies the AUTOEXEC.BAT file  
as specified.  
14. Reboot the computer to have the selected  
driver take effect.  
ODI Driver for Workgroups  
1. Run Windows for workgroups and click  
Network Setup icon in Network group.  
2. In the Network Settings dialog box, click the  
Networks... button to select the network  
operating system.  
3. In the Networks dialog box, check the radio  
button before Install Microsoft Windows  
Network and Others:. Select Netware Shell,  
3.X or 4.0 and above, and press OK to go back  
the Network Settings screen.  
4. Click on the Drivers... button to select network  
driver.  
5. In the Network Drivers dialog box, press the  
Add Adapter... button to enter the Add  
Network Adapter dialog box. Select Unlisted  
or Updated Network Adapter and press OK.  
Windows will prompt a Install Driver dialog  
box.  
 
24  
2 - Installation  
6. Place the driver diskette in the floppy drive and  
press OK.  
7. Select the Netware ODI Driver ... string and  
press OK.  
8. Follow the on-screen Windows’ instructions to  
complete the installation, then exit Windows.  
9. Run INSTALL.EXE from the root directory of the  
Drivers diskette.  
10. Select Windows for Workgroup on the  
Network Operating System screen.  
11. If the current settings are acceptable, select  
Start Installation and go to step 13. Otherwise,  
select Modify Parameters to make settings  
changed.  
12. Move the cursor to the setting you want to  
change and press Enter to select a new value.  
When the configuration is set completely, press  
Enter on the OK field to exit the screen.  
13. Select Novell Netware Server as the network  
server to which you will attach and press the  
Enter key. The Installation program copies  
related files to the destination directory and  
modifies the AUTOEXEC.BAT and NET.CFG  
files under user‘s agreement.  
14. Reboot the computer to have the selected  
driver take effect.  
 
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MultiMobile Owner’s Manual  
Windows NT 3.51 / NT 4.0 Installation  
1. Install the PCMCIA support for your particular  
make and model of laptop from the Service  
Packs.  
Note that: These must be verified to be working  
properly before continuing, and Support for this  
level of driver is from the laptop manufacturer  
only.  
2. From the Main window, select Control Panel.  
3. In the Control Panel, select Network Icon.  
4. In Network Setup, select Add Adapter.  
Windows NT will display a list of all available  
drivers.  
5. Select OTHERS for third-party adapters not  
included in the list. The program prompts for the  
directory containing the Ethernet drivers.  
6. Insert the Driver disk in the floppy (e.g., A) drive  
and type A:\ . Windows NT tries to locate the  
OEMSETNT.INF file in the specified path. If it  
exists there, Windows NT will then copy the  
appropriate drivers to the Windows NT system.  
The drivers are now properly installed Proceed  
to the next steps, and refer to your Windows NT  
installation guide for information on these steps.  
7. Windows NT pops up a window to ask the  
values of some keywords (e.g., IO Port, IRQ  
Number, and Memory Base). After initial  
installation, the drivers are permanently  
installed to the Windows NT system.  
Subsequent access of the Network Drivers list  
will include these drivers as options.  
 
26  
2 - Installation  
Windows 95 Installation  
1. We assume that the PCMCIA Chipset drivers  
are loaded and functioning. The System Icon in  
the control panel can report on its functionality.  
Any questions on this layer must be taken up  
with the computer’s manufacturer.  
2. Insert the MT3410ZLX into PCMCIA slot.  
Windows 95 will prompt New Hardware Found  
dialog box (shown below).  
3. In New Hardware Found dialog box, select  
Driver from disk provided by hardware  
manufacturer.  
Figure 2-4. Windows 95 Driver Installation  
Screen  
3. Type the full path (e.g., “A:\”) and insert the  
Installation disk. The driver will install and it  
may ask for the installation CD/disks. After  
installation it will reboot the computer, and the  
MT3410ZLX will be fully functional.  
 
27  
MultiMobile Owner’s Manual  
4. For a first-time MT3410ZLX installation, click  
Network icon in Control Panel of the Main  
Group to add the desired Protocols, Client and  
Service.  
5. Reboot the computer; the card is now fully  
functional.  
Artisoft Lantastic 6.0 Installation  
1. Install LANTASTIC 6.0 first.  
2. Run INSTALL.EXE from Driver diskette‘s root  
directory.  
3. Select LANTASTIC 6.0 on the Network  
Operating System screen and enter the Driver  
Install screen.  
4. If the current settings are acceptable, select  
Start Installation and go to step 6. Otherwise,  
select Modify Parameters to change settings.  
5. Move the cursor to highlight each field you want  
to change, and press Enter to select a new  
value. Then press Enter on the OK field to go  
back to step 4.  
6. The Installation program copies related files  
from the Drivers diskette to the destination  
directory, and modifies the CONFIG.SYS,  
PROTOCOL.INI, and STARTNET.BAT files  
automatically. Driver installation is complete.  
7. Reboot the computer to have the selected  
driver take effect.  
 
28  
3 - Comprehensive Driver Notes  
Chapter 3 - Comprehensive Driver Notes  
Introduction  
This chapter provides general information on the  
MT3410ZLX software drivers, as well as specific  
information on the NDIS, Packet Driver, and  
Windows for Workgroups drivers.  
Factory Default Settings  
The MT3410ZLX was shipped from the factory with  
the following default settings:  
Modem COM Port  
LAN IRQ  
LAN I/O Base Addr.  
COM3 , IRQ5  
Level  
320  
11  
Network OS  
Frame Type  
Target Path  
Netware 3.x and 4.x  
Ethernet 802.2  
C:\NETWARE  
Quick Start  
For a quick start, simply run INSTALL.EXE, located  
at the root directory on the Driver diskette.  
PC Card Software - Manual Installation  
The installation software has been carefully  
designed to detect a combination of hardware and  
software installed on the PC. Proper detection  
allows the PC’s PC Card drivers to enable the  
MT3410ZLX. If the installation software fails, the  
enabler must be manually copied from the driver  
disk to the PC. If you are using Windows for  
Workgroup 3.11, Windows NT, or Windows 95,  
follow the instructions for installing PC Cards in your  
PC’s manual.  
 
29  
MultiMobile Owner’s Manual  
Determine if any third party generic enablers  
installed on the PC. These are identified by a  
search through the CONFIG.SYS file for the  
following lines:  
Vendor  
Device Loaded in CONFIG.SYS  
Awards Software  
DEVICE=C:\CARDWARE\PCENABLE.EXE  
System Soft  
DEVICE=C:\CARDSOFT\CARDID.EXE  
DEVICE=C:\PCMPLUS\PCMSCD.EXE  
Phoenix  
If one of these lines exists in your CONFIG.SYS, it  
can be used to enable the MT3410ZLX PC Card.  
Follow the PCMCIA driver installation instructions in  
the PC’s manual. If the PC Card drivers do not  
support multi-function cards, use the Multi-Tech  
supplied enabler.  
Disable all current PC Card drivers by editing the  
CONFIG.SYS and AUTOEXEC.BAT. If it is  
necessary to keep these drivers for other adapters,  
skip to next section.  
1. Insert the Drivers disk in drive A:.  
2. Type C: at the command prompt.  
3. Type MD LMCARD to make a new directory.  
4. Type COPY A:\ENABLER\*.* C:\LMCARD to  
copy the enabler to your directory.  
5. Modify the PATH= statement in your  
AUTOEXEC.BAT to include the path  
C:\LMCARD.  
6. Change from PATH=<Original Path> to  
PATH=<Original Path>;C:\LMCARD  
7. Use CARDEN.EXE to enable MT3410ZLX  
when the PC is loading Card Services.  
 
30  
3 - Comprehensive Driver Notes  
Getting Started  
For Novell, Lan Manager, and Packet Driver, first  
insert the MT3410ZLX PC Card into an open  
PCMCIA card slot, and remove all other PC Cards  
from your computer. Insert the MT3410ZLX driver  
disk into Drive A and type A:\INSTALL at the  
command prompt. The installation program will  
copy files to the destination directory and modify  
your related files (CONFIG.SYS, AUTOEXEC.BAT,  
and NET.CFG).  
For Windows for Workgroup, Windows NT and  
Windows 95, use the “Network Setup” utility  
provided by Windows system to install the  
MT3410ZLX. On this disk you will find sub-  
directories for each of the Microsoft products. Each  
directory has a README.TXT that will help install  
that particular Microsoft product.  
After installation, reboot your computer to enable  
the MT3410ZLX.  
Using DOS Extended Memory Managers  
Under PCMCIA, all I/O cards (including Ethernet  
and Modems) must be initialized as memory cards  
and then switched into I/O mode operation by an  
enabler software.  
Therefore, the enabler software (e.g.,  
CARDEN.EXE) must see the PC Card memory  
when it is executed. DOS extended memory  
managers such as EMM386 and QEMM take control  
of the PC memory space which effects PC Card  
initialization.  
 
31  
MultiMobile Owner’s Manual  
There are two available solutions:  
1) Run enabler (CARDEN or existing PC Card  
drivers + CARDEN) before EMM386 or QEMM  
is loaded,  
or  
2) Exclude at least 4K of memory from EMM386’s  
or QEMM’s use. An exclusion of X=D000-  
D3FF will work well. There may also be  
additional exclusions for your PCMCIA drivers;  
don’t modify these.  
Driver Directory Structure  
The network drivers on this disk is organized in the  
following structure. Each directory contains a  
README.TXT file which provides detailed  
installation instructions for the drivers in that  
directory:  
CARDEN.EXE Direct PCMCIA Card Enabler for  
DOS; supports MT3410ZLX and  
Intel compatible, Compaq and  
Databook controllers.  
LM28ODI.COM MT3410ZLX DOS/ODI Driver  
working with direct enabler (LAN  
& MODEM run concurrently).  
Supports Intel compatible,  
Compaq and Databook controllers.  
LM28NDS.DOS MT3410ZLX DOS real mode  
NDIS Driver.  
LM28PD.COM MT3410ZLX DOS real mode  
Packet Driver.  
LM28NDS.386 MT3410ZLX Enhanced Mode  
NDIS Driver for Windows for  
Workgroups.  
LM28NDS.SYS MT3410ZLX Enhanced Mode  
NDIS Driver for Windows 95.  
 
32  
3 - Comprehensive Driver Notes  
LM28NDS.SYS MT3410ZLX Enhanced Mode  
NDIS Driver for Windows NT.  
Driver Upgrades  
We are continuously improving and upgrading our  
drivers. You are welcome to browse through our  
BBS, and download any drivers, utilities and help  
files at any time.  
If using the downloaded drivers does not get the  
MT3410ZLX working properly, our technical experts  
are always ready to help. Please be at your  
computer, have your MT3410ZLX, Driver Disk, and  
the following information available:  
Version number of CARDEN.EXE and any  
drivers you are running,  
the exact text of any error message displayed  
on your screen,  
the type of computer you are using, and  
the type of network to which you’re computer is  
connected.  
Refer to Chapter 5 of this manual for information on  
contacting Tech Support.  
 
33  
MultiMobile Owner’s Manual  
Notes for NDIS Driver  
The following are examples of partial CONFIG.SYS  
and AUTOEXEC.BAT files for loading System Soft‘s  
Card Services and NDIS2 driver:  
Example of partial CONFIG.SYS file:  
device=c:\cardsoft \ss365sl.exe  
device=c:\cardsoft \cs.exe  
device=c:\cardsoft \csalloc.exe c:\cardsoft\csalloc.ini  
device=c:\lanman.dos\drivers\ethernet\lm28\carden.exe  
/iop=nnn /irq=n /com=n /mir=n  
device=c:\cardsoft \cardid.exe  
device=c:\lanman.dos\deivers\protman.dos/i:c:\lanman.dos  
device=c:\lanman.dos\drivers\ethernet\lm28\lm28nds.dos  
Example of partial AUTOEXEC.BAT file:  
set path= c:\lanman.dos\netprog;%path%  
net start workstation  
load netbeui  
The Ethernet function configuration information for  
the DOS NDIS driver is contained in the  
PROTOCOL.INI file. To make allowances for  
passing the requested modem COM port (COM1, 2,  
3, or 4) to the driver, there has been another field  
added. The section of the PROTOCOL.INI file that  
contains configuration information for this card must  
begin with [LM28NDS2_NIF].  
The valid PROTOCOL.INI file entries are listed  
below:  
 
34  
3 - Comprehensive Driver Notes  
[LM28NDS2_NIF]  
DRIVERNAME - LM28NDS$  
(This line must always be present.)  
IOADDRESS - value  
where value is one of the following  
addresses: 0x300, 0x320, 0x340, 0x360.  
(The leading 0x for the hex notation is required.)  
(To have Card Services select the address base  
from it’s pool of available addresses, use a value of 0.)  
INTERRUPT - value  
where values is one of the following  
interrupts: 3, 4, 5, 7, 9, 10, 11, 12, 15.  
(To have Card Services select an available  
interrupt resource, place a value of 0 at this  
location.)  
Notes for Packet Driver  
The following is an example of a partial  
CONFIG.SYS file for loading System Soft‘s Card  
Services and Packet Driver:  
device=c:\cardsoft\ss365sl.exe  
device=c:\cardsoft\cs.exe  
device=c:\cardsoft\csalloc.exe c:\cardsoft\csalloc.ini  
device=c:\tcpip\carden.exe /iop=nnn /irq=n /com=n /mir=n  
device=c:\cardsoft\cardid.exe  
device=c:\tcpip\lm28pd.com  
 
35  
MultiMobile Owner’s Manual  
Notes for Windows For Workgroups  
After installation of the MT3410ZLX drivers, the  
system will automatically update the CONFIG.SYS  
and AUTOEXEC.BAT files so that the driver will be  
loaded at system startup. When modifying the two  
files, the system will make a dual copy named  
CONFIG.ABO and AUTOEXEC.ABO in the system’s  
directory. If the MT3410ZLX driver is not  
successfully loaded, replace the two *.ABO file for a  
related file and try to start the system again.  
The following are examples of partial CONFIG.SYS  
file and AUTOEXEC.BAT for loading System Soft’s  
Card Services and drivers for Windows for  
Workgroups:  
Example of partial CONFIG.SYS file:  
device=c:\cardsoft\ss365sl.exe  
device=c:\cardsoft\cs.exe  
device=c:\cardsoft\csalloc.exe c:\cardsoft\csalloc.ini  
device=c:\wfw311\carden.exe /iop=nnn /irq=n /com=n  
/mir=n  
device=c:\cardsoft\cardid.exe  
device=c:\wfw311\ifshlp.sys  
Example of a partial AUTOEXEC.BAT file:  
C:\WFW311\NETSTART  
 
36  
4 - Troubleshooting  
Chapter 4 - Troubleshooting  
Introduction  
This chapter provides general and specific problem  
solving steps. Below are a number of examples of  
Problems (in bold text:), Causes (C:), and Solutions  
(S:). If your MT3410ZLX is not working properly,  
look up the problem and solution here; if  
unsuccessful, call Tech Support (see Chapter 5). At  
the end of this chapter is some specific steps for  
resolving IRQ and COM port conflicts.  
No Response to AT Commands  
C: The COMx port that the modem is set to may be  
used by another card in the computer already.  
S: Change the COMx port of MT3410ZLX to a  
different unused port. It might be best to set it to  
COM3 or COM4. Even if you are not using a  
serial port which is set to the same COMx port  
as the modem, it can still interfere with the  
modem. Be sure to update your software COMx  
port setting as well.  
C: The Interrupt that the modem is using may be  
the same Interrupt that another card is using.  
S: Change the IRQ settings to a different, unused,  
IRQ. Even if you are not using a serial port  
which is set to the same IRQ as the modem, it  
can still interfere with the modem.  
 
37  
MultiMobile Owner’s Manual  
The Modem Does Not Execute the Command Line  
C: Make sure you are typing ‘AT’ at the beginning  
of command line (and hit Enter at the end).  
C: Make sure the modem is not in Data Mode.  
Type +++ if necessary.  
C: Make sure your software is set to the same  
COMx port as your MT3410ZLX.  
The Modem Does Not Give a Response After an  
AT Command Was Executed  
C: The echo and/or responses may be turned off  
by the ATE0Q1 commands. Enable the AT&V1  
to check Result Codes.  
S: Use ATE1Q0 then Enter to change them back.  
C: Make sure the modem is in Command Mode  
and not Data Mode when you type the AT  
command.  
The Modem Gives an ‘ERROR’ Response After  
an AT Command was Executed  
C: Make sure you did not type an invalid  
command.  
C: Make sure your command line is 40 characters  
or less.  
The Modem Goes Off-Hook and Disables the  
Telephone Line.  
C: The modem may be set to auto-answer the  
phone when it rings.  
S: Disable auto-answer by typing ATS0=0 then  
Enter at the command line.  
 
38  
4 - Troubleshooting  
The Modem Does Not Auto-Answer the Phone  
C: If necessary, make sure the software is  
configured to auto-answer the phone.  
A: To set auto-answer mode on from AT command  
mode, type ATS0=n then press Enter. The n  
stands for which number of rings the modem  
answers. For example: ATS0=3 causes the  
modem to answer on the third ring.  
The Software Does Not Control the Modem  
Properly or Can Not Detect the Modem  
S: Make sure the software has been set up  
correctly. Check the initialization string and dial  
string.  
C: Some TSRs (programs that stay in memory  
after they are loaded) may conflict with the  
communications software.  
S: Try starting your computer without loading any  
TSRs.  
The Characters on the Screen Are Doubled  
C: Both the modem and the software have the  
echo feature turned on.  
S: Since only one needs an echo, turn the  
software echo feature off.  
C: The remote modem is echoing your typed  
characters.  
S: Type ATE1 then Enter at the command line.  
Then turn off the software echo feature.  
 
39  
MultiMobile Owner’s Manual  
No Text Appears on the Screen in Data Mode  
C: The remote modem is not echoing your typed  
characters.  
S: Type ATE0 then press Enter at the command  
line. Then turn the software echo feature on.  
C: Your software may not be set to use Full Duplex  
or the remote modem may not be set to use Full  
Duplex either.  
C: The remote modem may be waiting for you to  
type a command before it will reply with text.  
No Text Appears on the Screen When in  
Command Mode  
S: If you can’t see the characters you are typing,  
then type ATE1 then press Enter.  
The Modem Does Not Dial a Phone Number After  
Execution of AT Dial Command  
C: If you are using touch tone dialing on a phone  
line that requires pulse dialing, then it may not  
work.  
S: Use ATDT in place of ATDP.  
Communications Software Dials, but Fails  
C: Make sure the software dialing prefix is ATDT.  
C: Make sure the software and modem are set to  
the same COMx port.  
C: The modem may not have hung up the phone  
line since the last call.  
S: Change to Command mode and type ATH then  
press Enter.  
 
40  
4 - Troubleshooting  
The Modem Connects with Some Modems, but  
Not Others  
C: The remote modem may not support data  
compression or error correction, which might  
cause it to take too long to negotiate a link.  
S: You might try changing the way the modem  
negotiates by using the AT&Qn, ATNn, and  
ATS37=n commands. It might be best to start  
with AT&Q0N1.  
When Dialing Another Modem, You Receive a  
‘CONNECT’ Response, but Nothing Else  
C: The remote modem may be waiting for you to  
type a command.  
S: Try to log on to the remote site (press Enter).  
S: Type an AT command, then press Enter.  
The Modem Speaker Does Not Make Any Sound  
When Connecting to Another Modem  
C: The software may have the speaker disabled.  
S: Change the setting in your software or use the  
ATMn command to turn the speaker on.  
The Modem Loses the Connection When in Use  
C: The remote modem may have locked up.  
S: Run the Remote Digital Loopback Test (&T4  
command).  
C: The telephone switch may have disconnected  
your call.  
C: Your software may have turned off the DTR  
signal.  
 
41  
MultiMobile Owner’s Manual  
The Modem Does Not Connect with Another  
Modem  
C: There may be a problem with the remote  
modem if you do not hear the high pitched tone  
from the remote modem.  
S: Run the Remote Digital Loopback Test (&T4  
command).  
Occasionally, the Modem Gives a Burst of  
Errors.  
C: The telephone line may be noisy or bad.  
S: Hang up the call and try to connect again for  
getting a better telephone line.  
C: If there are other telephones on the same line  
that your modem is using, someone may have  
picked up a telephone on that extension.  
C: Your telephone line may have the call waiting  
feature.  
S: Try adding *70 to your ATDT dialing command  
line. If it doesn’t help, ask your telephone  
company how to temporarily disable call  
waiting.  
The Modem Gets Random Errors in Transmitted  
Data.  
S: Try to use V.42 or MNP1-4 if possible.  
S: Connect the modems at a slower baud rate.  
 
42  
4 - Troubleshooting  
After Downloading a File, the File Does Not Store  
on Your Disk Drive  
C: If both modems are using MNP or V.42  
protocol, then flow control may not be enabled.  
S: Configure your software to use RTS/CTS flow  
control to cause your computer to pause long  
enough for the file to be stored to disk.  
The Text on the Screen Is Not Legible  
C: Your software settings may not match the  
settings of the remote device.  
S: Make sure your data bits, stop bits, and parity  
settings match the settings that the other  
computer is using. The two most common  
settings are: 8 data bits, None parity, and 1 stop  
bit (8,N,1) or 7 data bits, Even parity, and 1 stop  
bit (7,E,1).  
C: If the telephone line is very noisy, you may see  
corrupted data on your screen.  
C: Due to poor telephone line conditions, the  
modem may have fallen back to a slower  
communication speed. You may need to change  
the baud rate setting in your software to match  
this slower speed. To return the modem to the  
higher speed, disconnect the link and re-  
establish again.  
 
43  
MultiMobile Owner’s Manual  
When Using V.42bis or MNP5, Some Features  
Are Disabled  
C: You may be using a non-streaming protocol,  
like Xmodem or Ymodem to transfer files.  
Those are fine unless you are using V.42bis or  
MNP5  
S: When using V.42bis or MNP5, you should use a  
streaming transfer protocol like Ymodem-G or  
Zmodem.  
S: Configure your software to use hardware flow  
control (RTS/CTS ON).  
When Connecting to Another Modem, the  
Modem Reports a Higher Connect Baud Rate  
than it Is Really Using  
C: The modem defaults to report the modem-to-  
computer baud rate when it responds with  
CONNECT.  
S: Go to Command mode with your  
communication program (like Telix) and type  
ATW2, then press Enter. This tells the modem  
to report the modem-to-modem baud rate  
instead.  
When I Run CARDEN, “PC-Card Is Not Enabled  
Successfully” Is Displayed  
C: Your computer does not have enough memory  
to map the attribute memory of your  
MT3410ZLX.  
S: If memory management software (e.g.,  
EMM386) is installed, you must reserve an area  
in upper memory (C000:0 — EFFF:F) for  
MT3410ZLX attribute memory when enabling  
the card.  
 
44  
4 - Troubleshooting  
Example: Device=C:\DOS\EMM386.EXE RAM  
X=D000-D3FF  
Reserve D000 - D3FF for attribute memory.  
C: No free I/O space or interrupt request can be  
assigned to the MT3410ZLX.  
S: The MT3410ZLX needs 32 contiguous I/O ports  
and one interrupt request for its LAN  
connection. It also need 8 contiguous I/O ports  
and another interrupt request for Fax/Modem.  
The LAN ports must be located at one of the  
following I/O addresses: 0x300, 0x320, 0x340,  
0x360. The Fax/Modem ports must be located  
at one of these addresses: 0x2F8, 0x3E8,  
0x3E8. (There are also compatibility issues with  
certain Fax/Modem software applications.) We  
recommend assigning the Modem Interrupt  
(MIR) a value less than 7 (IRQ3 to 6). Make  
sure that these resources are available for the  
MT3410ZLX.  
Enabling The MT3410ZLX  
S: If the Card Service is installed, you can check  
by hearing the beep when card insertion.  
S: Run CARDEN /CHK to check if the  
MT3410ZLX has been enabled. The resources  
allocated for the card are shown as below at the  
last line of the display message.  
IOP=0Xnnn IRQ=nn COM=nn MIR=nn  
 
45  
MultiMobile Owner’s Manual  
Installing The Win 95 Driver Over SystemSoft  
CardWorks  
S: 1. Start Windows 95, then plug the MT3410ZLX  
into the PCMCIA slot. The SystemSoft  
Cardwizard window should appear.  
2. Select the appropriate slot number containing  
the MT3410ZLX.  
3. Select the View pull down menu  
4. Select Properties.  
5. Select Drivers in Properties.  
6. Select Change Card Driver to active the  
selective items above it.  
7. Select Use Plug and Play.  
8. Press OK. Win 95 will ask you to remove the  
card.  
9. Insert the card again.  
10. Follow the instruction to insert the diskette and  
type the path A:\ for the MT3410ZLX driver.  
11. Add client and service as desired at the  
Network icon in Control Panel.  
12. Reboot the computer.  
 
46  
4 - Troubleshooting  
The NetWare Driver Runs Successfully but Fails  
to Login to The NetWare Server  
C: The client Frame type is incompatiable with the  
server Frame type.  
S: The default frame type for Netware 3.11 and  
below is 802.3 but it changed to 802.2 in  
Netware 4.x and 3.12. Check the content of  
NET.CFG to see if the Frame type is acceptable  
by the server. If the Frame type can not be  
accepted by the server, edit NET.CFG to  
change the Frame type at the client site, or add  
the Frame type which can be accepted at the  
server site.  
COM Port and IRQ Conflicts  
If you have isolated the problem to an IRQ or COM  
port conflict, refer to the following sections for  
resolving IRQ and COM port conflicts in Windows  
3.1 or Windows 95.  
Windows 3.1x  
To look for COM port or IRQ conflicts in Windows  
3.1x, select File | Run in Program Manager, type  
MSD, and press Enter. Then select Mouse, COM  
Ports, and IRQ Status and note the addresses and  
IRQs that are in use. If you find an IRQ conflict,  
note which IRQs are not being used, then change  
one of the conflicting devices to use one of the  
unused IRQs. If you find an address conflict, change  
the address of one of the conflicting devices.  
To change a port address or IRQ in Windows 3.1x,  
double-click the Control Panel icon, then the Ports  
icon. Click on the port you want to change, click  
Settings, click Advanced, and select the new port  
 
47  
MultiMobile Owner’s Manual  
address and/or interrupt. If you wish to use COM3  
or COM4, note that COM3 shares an IRQ with  
COM1, as does COM4 with COM2, so you should  
change their IRQs to unused ones, if possible.  
Windows 95  
In Windows 95, right-click on My Computer, select  
Properties from the menu, click on the Device  
Manager tab, double-click on Ports, then double-  
click on the Communications Port your modem is  
connected to. In the port’s Properties sheet, click on  
the Resources tab to see the port’s Input/Output  
range and Interrupt Request. If another device is  
using the same address range or IRQ, it will appear  
in the Conflicting Device List. Uncheck “Use  
Automatic Settings” to change the port’s settings so  
they do not conflict with the other device, or select  
the port the conflicting device is on and change it  
instead. If you need to open your computer to  
change switches or jumpers on the conflicting  
device, refer to the device’s documentation.  
 
48  
5 - Service  
Chapter 5 - Service  
This chapter begins with the terms of your modem’s  
warranty. Read carefully the next section, Tech  
Support, if you have questions or problems with  
your modem. It includes the technical support  
telephone numbers and an explanation of how to  
send in your modem should you require service. The  
final sections explain how to use our bulletin board  
service (BBS), and get support through  
CompuServe, the Internet and the Multi-Tech Fax-  
Back System.  
Limited Warranty  
Multi-Tech® Systems, Inc. (“MTS”) warrants that this  
product will be free from defects in material or  
workmanship for the period specified on the  
enclosed Warranty Registration Card. Please  
complete the card and return to Multi-Tech postage  
pre-paid. MTS MAKES NO OTHER WARRANTY,  
EXPRESSED OR IMPLIED, AND ALL IMPLIED  
WARRANTIES OF MERCHANTABILITY AND  
FITNESS FOR A PARTICULAR PURPOSE ARE  
HEREBY DISCLAIMED. This warranty does not  
apply to any products that have been damaged by  
lightning storms, water, or power surges, or that  
have been neglected, altered, abused, used for a  
purpose other than the one for which they were  
manufactured, repaired by the customer or any  
party without MTS’s written authorization, or used in  
any manner inconsistent with MTS’s instructions.  
MTS’s entire obligation under this warranty shall be  
limited (at MTS’s option) to repair or replacement of  
any products that prove to be defective within the  
warranty period, or, at MTS’s option, issuance of a  
refund of the purchase price. Defective products  
must be returned by Customer to MTS’s factory  
transportation prepaid.  
 
49  
MultiMobile Owner’s Manual  
MTS WILL NOT BE LIABLE FOR  
CONSEQUENTIAL DAMAGES AND UNDER NO  
CIRCUMSTANCES WILL ITS LIABILITY EXCEED  
THE PURCHASE PRICE FOR DEFECTIVE  
PRODUCTS.  
On-line Warranty Registration  
To register your Multi-Tech product on-line, click on  
the following link:  
Software User License Agreement  
The MT3410ZLX software is licensed by Multi-Tech  
Systems, Inc. to the original end-user purchaser of  
the product, hereafter referred to as “licensee”. The  
License includes the distribution diskette, other  
accompanying programs, and the documentation.  
The MT3410ZLX software, hereafter referred to as  
“software”, consists of the computer program files  
included on the original distribution diskette.  
Licensee agrees that by purchase and/or use of the  
Software, he hereby accepts and agrees to the  
terms of this License Agreement.  
In consideration of mutual covenants contained  
herein, and other good and valuable considerations,  
the receipt and sufficiency of which is  
acknowledged, Multi-Tech Systems, Inc. does  
hereby grant to the Licensee a nontransferable and  
non-exclusive license to use the Software and  
accompanying documentation, on the following  
conditions and terms:  
 
50  
5 - Service  
The Software is furnished to the Licensee for  
execution and use on a single computer system only  
and may be copied (with the inclusion of the Multi-  
Tech Systems, Inc. copyright notice) only for use on  
that computer system. The Licensee hereby agrees  
not to provide or otherwise make available any  
portion of this software in any form to any third party  
without the prior express written approval of Multi-  
Tech Systems, Inc.  
Licensee is hereby informed that this software  
contains confidential, proprietary and valuable trade  
secrets developed by or licensed to Multi-Tech  
Systems, Inc. and agrees that sole ownership shall  
remain with Multi-Tech Systems, Inc.  
The Software is copyrighted. Except as provided  
herein, the Software and documentation supplied  
under this agreement may not be copied,  
reproduced, published, licensed, sub-licensed,  
distributed, transferred, or made available in any  
form, in whole or in part, to others without expressed  
written permission of Multi-Tech Systems, Inc.  
Copies of the software may be made to replace  
worn or deteriorated copy for archive or emergency  
back-up procedures.  
Licensee agrees to implement sufficient security  
measures to protect Multi-Tech Systems, Inc.  
proprietary interests and not to allow the use,  
copying or transfer by any means, other than in  
accordance with this agreement.  
Licensee agrees that any breach of this agreement  
will be damaging to Multi-Tech Systems, Inc.  
 
51  
MultiMobile Owner’s Manual  
Tech Support  
Multi-Tech has an excellent staff of technical support  
personnel available to help you get the most out of  
your Multi-Tech product. If you have any questions  
about the operation of your Multi-Tech modem,  
please call 1-800-972-2439. Please fill in the  
modem information form (below), and have it  
available when you call. If your modem requires  
service, the technical support specialist will guide  
you on how to send in your modem (see  
“Service”section).  
Recording Modem Information  
Please fill in the following information on your Multi-  
Tech modem. This will help Tech Support in  
answering your questions. (The same information is  
requested on the warranty registration card.)  
Modem model #____________________________  
Modem serial#______________________________  
Modem firmware version #____________________  
Software name_____________________________  
Software version #__________________________  
The modem model number and serial number are  
printed on a label on the bottom of your modem.  
The software version numbers are printed on the  
diskette labels. You can also find the software  
version numbers by selecting Help >> About... from  
the software menu bars. Enter the ATI1 command to  
display the modem firmware version number.  
Before calling Tech Support, please check your  
cables to ensure they are connected properly; then  
note the status of your modem including status  
indicators, screen messages, diagnostic test results,  
problems with a specific application, etc.  
 
52  
5 - Service  
Service  
If your tech support specialist decides that service is  
required, you may send your modem to our factory  
(freight prepaid). Return shipping charges will be  
paid by Multi-Tech Systems (with North America).  
Include the following with your modem:  
A description of the problem.  
Return billing and return shipping addresses.  
Contact name and phone number.  
Check or purchase order number for payment if  
the modem is out of warranty. (The standard  
repair charge for this modem is $95. This price  
is valid at the time of this publication, but could  
change in the future. Check with your technical  
support specialist.)  
If possible, note the name of the technical  
support specialist with whom you spoke.  
If you need to inquire about the status of the  
returned product, be prepared to provide the serial  
number of the product sent (see “Recording Modem  
Information”).  
Send modems to the following address:  
Multi-Tech Systems, Inc.  
2205 Woodale Drive  
Mounds View, MN 55112  
Attn.: Service or Repairs  
 
53  
MultiMobile Owner’s Manual  
About the Multi-Tech BBS  
Multi-Tech Systems maintains a bulletin board  
system (BBS) for its customers. The information  
available via the BBS includes new product  
information, product upgrade data, problem-solving  
tips, and a message service you can use to request  
additional information. The phone number for the  
Multi-Tech BBS is (612) 785-3702 or (800) 392-2432  
(USA and Canada).  
The BBS can be accessed by any asynchronous  
modem operating at speeds of 1200 bps to 33,600  
bps at a setting of 8 bits word length, no parity, and  
1 stop bit (8-N-1).  
How to Use the Multi-Tech BBS  
To use Multi-Tech’s BBS, perform the following  
steps.  
1. Set your communications program to 8-N-1, and  
to emulate ANSI (with MultiExpresssoftware,  
press ALT+Z and choose “ANSI”).  
2. Dial our BBS at 1-800-392-2432 (USA and  
Canada) or 612-785-3702 (international).  
3. At the prompts, type your first name, last name,  
and password; then press RETURN. If you are  
a first-time caller, after you press RETURN, the  
BBS will ask if your name is spelled correctly. If  
you answer yes, our questionnaire will be  
displayed. You can use our BBS on your first  
call.  
4. There are four BBS areas: the Main Menu, the  
Files Menu, Bulletins (from the Main Menu), and  
the Message Menu. All bulletins are menu-  
driven. To read the bulletins, enter the number  
of the bulletin you wish to read.  
 
54  
5 - Service  
5. Files Menu: From the Main Menu, type F to  
display the Files Menu. If you want a list of  
directories, type L (list directory) and then type  
L again for a list of all directories. If you do not  
type the second L, you will list all of the files on  
the BBS. At the list of directories, select the  
number of the directory required. A list of files  
and a description for each of the files will be  
displayed. Select a file that you would like to  
download. If you already know the file name,  
type D at the Files Menu to download the  
selected file(s). Type V to view a text file.  
6. At the Message Menu, you can leave a  
message to the sysop (you cannot read  
messages at this point). The BBS will tell you if  
you have a personal message (mail). At the  
prompt Would you like to read it now?, type R  
for “read now”. You must read your message(s)  
when you first access the BBS.  
About CompuServe/Internet  
In addition to the BBS, Multi-Tech provides support  
through CompuServe’s Modem Vendor Forum (GO  
MODEMVEN) under GO MULTITECH. You can  
download manuals, Help files, drivers, ARA and  
Microsoft Mail scripts, and product descriptions from  
Multi-Tech’s forum library. Please refer to your  
CompuServe documentation for special operating  
procedures.  
Multi-Tech is a commercial user on the Internet, and  
we retrieve messages from our customers on a  
periodic basis. If you prefer to receive technical  
support via the Internet, you can contact Tech  
Multi-Tech also has a home page on the World Wide  
Web. The address is: http://www.multitech.com.  
 
55  
MultiMobile Owner’s Manual  
About the Multi-Tech Fax-Back System  
Multi-Tech’s fax-back system provides 24-hour  
access to sales/marketing and technical literature.  
Dial (612) 717-5888, follow the voice prompts, and  
enter the document number for either the “Sales and  
Marketing” catalog or the “Technical Support”  
catalog of available documents. For convenience,  
have your fax number handy:__________________.  
From the Sales and Marketing catalog, you can  
request to have newsletters, white papers, press  
releases, brochures, and other marketing literature  
faxed to you. From the Technical Support catalog,  
you may request basic modem operation information  
and troubleshooting guides. With either catalog,  
simply enter the applicable FB Doc. # of the  
literature you wish to receive from the left column of  
the catalog.  
 
56  
Appendices  
Appendix A - Technical Specifications  
Data:  
V.34bis 33.6K bps, V.34 28.8K bps, V.32bis  
14.4K bps  
AT Command Set Compatible  
V.42bis & MNP 5 Data Compression  
V.42 & MNP 2-4 Error Correction  
Enhanced Throughput Cellular (ETC) protocol  
for mobile cellular connection  
Fax:  
G3, V.17 14.4K bps, V.29 9.6K bps, V.27ter  
2.4K bps  
Fax Service Class 1 and Class 2 Compliant  
LAN:  
IIEEE 802.3 10BaseT (MT3410ZLX),  
10Base2 (MT3410ZLX-T/2)  
10Mbps speed  
Internal buffer memory (no system memory  
used)  
NE2000 compatible  
ODI client, Packet driver, and NDIS 2.x, 3.x  
supported  
Operating Systems:  
Novell Netware 3.x, 4.x  
Microsoft LAN Manager  
Packet Driver  
Microsoft Windows 95  
Microsoft Windows 3.1  
Microsoft Windows NT 3.51, NT4.0  
Microsoft Windows for Workgroups 3.11  
 
57  
MultiMobile Owner’s Manual  
Physical:  
PCMCIA Type II  
3.37 in. x 2.128 in. x 0.197 in.  
(85.6mm x 54mm x 5mm)  
Weight: 1.225 oz. (35 g)  
Power:  
+5V ±5%, @220mA  
Sleep Mode: 400mW (80 mA)  
Operating Mode: 750mW (150 mA)  
One 15-pin connector with RJ-11 and RJ-45  
plugs (MT3410ZLX)  
One 15-pin connector with RJ-11 and BNC-T  
receptacles (MT3410ZLX-T/2)  
 
58  
Appendices  
Appendix B - AT Commands,  
S-Registers & Result Codes  
Introduction  
This chapter describes how to use MT3410ZLX AT  
commands, S-Registers and Result Codes.  
How To Use AT Commands  
Usually, your fax and data comm software controls  
the modem for you. However, you may also want to  
use the AT commands. These commands give you  
complete control over your modem. You need to be  
careful when using these commands, because they  
can cause your software to loose its ability to control  
the modem. If you do find that an AT command has  
caused a problem, then turn the computer off and  
then back on. That will reset most AT commands to  
the factory default settings. You can also type  
AT&F&WZ to go back to the factory default setting.  
To use an AT command, you must first:  
1. Run your communication software.  
2. Configure the software for the appropriate COM  
port and IRQ settings, if necessary.  
3. Enter Terminal mode (also “Command mode”,  
“Local mode”, or “Direct mode”). This is the  
mode in which most data comm software  
packages start up. You can then type the  
desired AT command, then press the Enter key.  
 
59  
MultiMobile Owner’s Manual  
For example, type:  
ATH0<Enter>  
to hang up the modem connection,  
or  
AT&K3<Enter> to enable bi-directional CTS/RTS  
hardware flow control.  
Most of the AT commands can be entered in  
“strings” (i.e., on the same command line) without  
spaces between the individual commands. For  
example:  
AT&K3H0<Enter>  
As shown above, it is not necessary to put spaces  
between the commands. So, there are no spaces  
between AT, &K3, and H0.  
The modem usually returns a response (or “Result  
Code”) at the next line if it understands the  
command. The response is usually OK or ERROR  
unless the AT command provides other (extended)  
messages.  
Basic AT Commands  
Command  
Options Function & Description  
A/  
Re-execute the last command string  
<any key>  
Terminate the current connection  
attempt when entered in handshaking  
state  
All the following commands require an “AT” prefix  
A
Go off-hook and attempt to establish a  
connection without waiting for a ring  
Bn  
B0  
Line modulation options  
Select ITU-T V.22 mode for 1200 bps  
connection and V.21mode for 300 bps  
 
60  
Appendices  
Command  
Options Function & Description  
B1 *  
Select Bell 212A for 1200 bps  
connection and Bell 103 for 300 bps  
B2  
B3  
Dn  
Select V.23 1200 bps for receiving, 75  
bps for transmitting in originate mode;  
75 bps for receiving and 1200 bps for  
transmitting in answer mode  
Select V.23 75 bps for receiving, 1200  
bps for transmitting in originate mode;  
1200 bps for receiving and 75 bps for  
transmitting in answer mode  
Dial command, beginning the dialing  
sequence. The string “n” (telephone  
number and modifiers) listed as  
follows is entered after the “D”  
command  
P
Pulse dial. Only digits 0 to 9 can be  
dialed  
R
Reverse dial. Originate call in answer  
mode (go on-line in answer mode)  
Sn  
T
Dial the phone number stored in  
NVRAM at location “n” (n=0, 1, 2, 3)  
DTMF tone dial. Any digit 0 to 9, *, #,  
A, B, C… may be dialed as a tone  
W
Wait for second dial tone. The modem  
waits for the second dial tone before  
processing the dial string  
,
!
Pause. Cause the modem to pause for  
a time before processing the dial string  
(designed by S8 register)  
Flash hook (for call transfer). Cause  
the modem to go on-hook for 0.5  
second then return off-hook  
@
;
Wait for 5 seconds of silence after  
dialing number  
Return to command state after dialing  
a number without disconnecting the  
call  
* Factory default setting  
 
61  
MultiMobile Owner’s Manual  
Command  
En  
Options Function & Description  
AT command echo options  
Echo disabled  
E0  
E1*  
Hn  
Echo enabled  
Switch-hook control  
Modem goes on-hook  
Modem goes off-hook  
Speaker control  
H0  
H1  
Mn  
M0  
Speaker always off  
Speaker on until carrier present  
Speaker always on  
M1 *  
M2  
M3  
Speaker off during dialing and on until  
carrier present  
Nn  
N0  
Select negotiate handshake  
When originating or answering,  
handshake only at the communication  
rate specified by S37 register and  
“ATBn” and no fallback  
N1 *  
When originating or answering, start  
handshaking only at the  
communication standard specified by  
S37 register and “ATBn” During  
handshake, fallback to a lower speed  
may occur except in “AT\N1” mode  
On  
O0  
Go on-line  
Return modem to a previously  
established state  
O1  
Begin an equalizer retrain sequence,  
then return to on-line state  
O3 to O14  
Force modem to a new rate that is  
user defined. New rates are defined in  
S62 register  
P
Enable pulse dialing  
Qn  
Q0 *  
Result code display options  
Result code enabled  
* Factory default setting  
 
62  
Appendices  
Command  
Options Function & Description  
Q1  
T
Result code disabled  
Enable tone dialing  
Result code form  
Vn  
V0  
Display result code in numeric form  
(see also the result code options table)  
V1 *  
Wn  
Display result code in verbose form  
Select extended result codes  
W0 *  
CONNECT result code reports DTE  
speed (see also the “Result Code  
Options Table”)  
W1  
CONNECT result code reports DTE  
speed; enable the CARRIER,  
COMPRESSION, and PROTOCOL  
extended result code  
W2  
Xn  
X0  
X1  
CONNECT result code reports DCE  
speed  
Select result codes/call progress  
options  
Display CONNECT or “1” for all  
speeds  
Display connect message according to  
“ATW” and “AT\V”, blind dial, ignore  
busy tone  
X2  
Display connect message according to  
“ATW” and “AT\V”, wait for dial tone,  
ignore busy tone  
X3  
Display connect message according to  
“ATW” and “AT\V”, blind dial, check  
busy tone after dialing  
X4 *  
Display connect message according to  
“ATW” and “AT\V”, wait for dial tone,  
check busy tone after dialing  
Zn  
Z0  
Z1  
Recall stored profile  
Reset and recall user profile 0  
Reset and recall user profile 1  
* Factory default setting  
 
63  
MultiMobile Owner’s Manual  
AT& (Ampersand) Commands  
Command  
Options Function & Description  
&Bn  
Auto-retrain  
&B0  
Hang up on a poor received signal  
&B1 *  
Retrain on a poor received signal.  
Hang up if condition persists longer  
than the threshold set in S7 register  
&B2  
Don’t hang up; do not retrain (tolerate  
any line)  
&Cn  
&C0  
Data carrier detect option  
State of carrier from remote modem is  
ignored. RLSD (Receive Line Signal  
Detect) circuit is always on  
&C1 *  
State of carrier from remote modem is  
tracked. RLSD circuit reflects the state  
of carrier  
&Dn  
&D0  
&D1  
Data Terminal Ready (DTR) option.  
DTR ignored  
Go to command mode on on-to-off  
DTR transition  
&D2 *  
Hang up and go to command mode on  
on-to-off DTR transition. Auto-answer  
is disabled if DTR is low  
&D3  
&F  
Hang up and reset from user profile 0  
on on-to-off DTR transition  
Recall factory default setting as active  
configuration  
&Gn  
&G0 *  
&G1  
&G2  
&Jn  
Guard tone option  
No guard tone  
550 Hz guard tone  
1800 Hz guard tone  
Dummy command for AutoSync  
compatibility  
&J0  
Send OK to DTE  
* Factory default setting  
 
64  
Appendices  
Command  
Options Function & Description  
&J1  
Send OK to DTE  
Set flow control  
&Kn  
&K0  
&K3 *  
Disable flow control  
Enable bi-directional hardware flow  
control (CTS/RTS)  
&K4  
&Mn  
Enable bi-directional software flow  
control (XON/XOFF)  
Sync, Async, or AutoSync mode  
selection  
&M0 *  
&M4  
Async mode  
Hayes AutoSync mode  
Dial Pulse make/break ratio  
&Pn  
&P0 *  
Make=39%, Break=61% for use in the  
United States, international version  
Make=33%, Break=67% for use in 10  
pps, Japan version  
&P1  
&Rn  
Make=33%, Break=67% for use in  
other countries, international version  
Make=33%, Break=67% for use in 20  
pps, Japan version  
CTS/RTS option (for non-CTS flow  
control mode and synchronous mode  
only)  
&R0 *  
&R1  
CTS follows RTS  
CTS always true  
&Sn  
Data Set Ready (DSR) option  
DSR always on  
&S0 *  
&S1  
DSR on during handshake and on-line,  
off in test mode or idle mode  
&Tn  
&T0  
&T1  
&T3  
Self-test commands  
Terminate test  
Local analog loopback test  
Local activated remote digital loopback  
(RDL) test  
* Factory default setting  
 
65  
MultiMobile Owner’s Manual  
Command  
Options Function & Description  
&T4 *  
Grant request from remote for RDL  
test  
&T5  
&T6  
&T7  
&T8  
&Vn  
Deny request from remote for RDL test  
Remote digital loopback test  
Remote digital loopback with self-test  
Local analog loopback with self-test  
View active configuration and stored  
profile  
&V0  
&V1  
View active file, stored profile #0 and  
stored phone numbers  
View active file, stored profile #1 and  
stored phone numbers  
&Wn  
&W0  
Store active profile  
Save active configuration as user  
profile #0  
&W1  
Save active configuration as user  
profile #1  
&Yn  
Select stored profile on power-up  
Recall user profile 0 on power-up  
Recall user profile 1 on power-up  
&Y0  
&Y1  
&Zn=x  
Store telephone number n=0 to 3  
x=<string> see also the dial modifier  
in ”ATDn” command. The maximum  
number of digits per string is 36.  
* Factory default setting  
 
66  
Appendices  
AT% (Percent) Commands  
Command  
Options Function & Description  
%An  
Set auto-reliable fallback character  
n=1-127  
Specify the ASCII character that tells  
the modem to return (or fallback) from  
auto-reliable (MNP) mode to a normal  
connection on the answering modem  
%Cn  
Data compression option  
No compression  
%C0  
%C1 *  
%Gn  
%G0 *  
%G1  
MNP 5 compression  
Auto fallback/fall-forward options  
Disabled  
Enabled  
AT\ (Back Slash) Commands  
Command  
Options Function & Description  
\An  
Block size for V.42  
Max. 64 characters  
Max. 128 characters  
Max. 192 characters  
Max. 256 characters  
Set auto-reliable buffer  
Doesn’t buffer data  
\A0  
\A1  
\A0  
\A0 *  
\Cn  
\C0 *  
\C1  
Buffer data on answering mode for 4  
seconds, until 200 characters have  
been buffered, and then switch to  
normal mode and the buffered  
characters are passed to the serial  
port. If a SYN character is detected,  
reliable mode is attempted  
\C2  
Doesn’t buffer data on answering  
mode upon receipt of auto-reliable  
character and passes it to serial port  
* Factory default setting  
 
67  
MultiMobile Owner’s Manual  
Command  
Options Function & Description  
\Gn  
\G0 *  
\G1  
\Jn  
Set modem port flow control  
Disable port flow control  
Set port flow control to XON/XOFF  
Constant DTE speed option  
DCE and DTE rates are independent  
\J0 *  
\J1  
DTE rate adjusts to DCE connection  
rate after on-line  
\K=n  
Set break control  
In on-line data state with V.42 protocol  
or normal mode, then break signal to  
DTE through RS-232  
n=0 or 2 or 4  
Enter on-line command state but do  
not send  
break to the remote modem  
n=1  
Empty the data buffers and send break  
to the remote modem immediately  
n=3  
Send break to the remote modem  
immediately  
n=5  
Send break to the remote modem in  
sequence with data in on-line data  
state withdirect mode, then receive  
break signal at serial port  
n=0 or 2 or 4  
Immediately send break and enter on-  
line command state  
n=1 or 3 or 5  
Immediately send break through In on-  
line command state with V.42 protocol  
or normal mode, and the DTE issues a  
transmit break command  
* Factory default setting  
 
68  
Appendices  
Command  
Options Function & Description  
n=0 or 1  
Empty the data buffers and send the  
break to the remote modem  
n=2 or 3  
Send break to the remote modem  
immediately  
n=4 or 5  
Send break to the remote modem in  
sequence with data. In on-line data  
state with normal mode, receive break  
signal from remote at modemport,  
send to serial port  
n=0 or 1  
Empty the data buffers and send the  
break to the local DTE  
n=2 or 3  
Send break to local DTE immediately  
n=4 or 5  
Send break to the local DTE in  
sequence with data  
\Nn  
\N0  
Modem protocol options  
Normal mode. No protocol, but flow  
control is allowed  
\N1  
Direct mode. No protocol and no flow  
control is allowed  
\N2  
\N3 *  
\N4  
\Qn  
\Q0  
\Q1  
\Q2  
\Q3  
MNP reliable mode  
LAPM, MNP or normal mode  
LAPM or MNP mode  
DTE flow control options  
Disable flow control  
XON/XOFF software flow control  
CTS flow control to DTE  
RTS/CTS hardware flow control  
* Factory default setting  
 
69  
MultiMobile Owner’s Manual  
Command  
Options Function & Description  
\Tn  
Set inactive timer  
n=0 *  
Disable inactive timer  
n=1 - 90  
Enable inactive timer. Length in  
minutes  
\Vn  
Protocol result codes  
\V0 *  
Disable protocol result code (e.g.  
CONNECT 9600)  
\V1  
Enable protocol result code (e.g.  
CONNECT 9600/LAP-M)  
\Xn  
XON/XOFF pass-through options  
\X0 *  
Process XON/XOFF per “AT\Gn” and  
“AT\Qn” option, if XON/XOFF flow  
control is enabled, do not pass XON/  
XOFF to the remote modem or local  
DTE  
\X1  
Process XON/XOFF per “AT\Gn” and  
“AT\Qn” option, always pass XON/  
XOFF to the remote modem or local  
DTE  
* Factory default setting  
 
70  
Appendices  
AT- (Dash) Commands  
Command Options  
Function & Description  
-Jn  
Set V.42 detection phase  
Disable V.42 detection phase  
-J0  
-J1 *  
-V  
Enable V.42 detection phase  
Display firmware version number  
V.42bis compression control  
Disable V.42bis  
“Hn  
“H0  
“H1  
Enable V.42bis only when transmitting  
data  
“H2  
Enable V.42bis only when receiving  
data  
“H3 *  
Enable V.42bis for both transmitting  
and receiving directions  
* Factory default setting  
 
71  
MultiMobile Owner’s Manual  
S-Registers (ATSn=x)  
Certain modem parameters are stored in memory  
locations called S-Registers. Use the S command  
to read or alter the contents of S-Registers.  
S0= 0-255  
S0 sets the number of the rings required before the  
modem automatically answers a call. Set “S0=0” to  
disable auto-answer mode. The factory default  
setting is 0.  
S1= 0-255  
S1counts the incoming rings and stores the value to  
this register. The value of this register is  
incremented with each ring. If no rings occur over an  
8 seconds interval, this register is cleared. User can  
read but should not change this value. The factory  
default setting is 0.  
S2= 0-255  
S2 holds the decimal value of the ASCII character  
used as the escape character. The default value  
(043) corresponds to an ASCII character “+” (plus).  
A value of 128 to 255 disables the escape process,  
i.e., no escape character will be recognized 043.  
S3= 0-127  
S3 holds the decimal value of the Carriage Return  
<CR> character used as the command line and  
result code terminator (asynchronous operation  
only). The factory default is 013.  
 
72  
Appendices  
S4= 0-127  
S4 holds the decimal value of the character  
recognized as a line feed (asynchronous operation  
only). The line feed control character is output after  
the carriage return control character, if verbose  
result codes are enabled. The factory default is 010.  
S5= 0-127  
S5 holds the decimal value of the character  
recognized as a backspace (asynchronous  
operation only). The modem will not recognize the  
backspace character if this register is set to a value  
greater than 32. The factory default is 008.  
S6 = 0-255  
S6 sets the length of time, in seconds, that the  
modem must wait (minimum 2 seconds even if the  
value is less than 2) after going off-hook before  
dialing the first digit of the telephone number  
The factory default is 002.  
S7=1-255 for international version. The factory  
default is 060.  
S7=0-58for Japan version. The factory default is  
058.  
Set the time, in seconds, that the modem must wait  
before hanging up because carrier is not detected.  
S8= 0-255  
S8 sets the time, in seconds, that the modem must  
pause when the “,” dial modifier is encountered in  
the dial string. The factory default is 002.  
 
73  
MultiMobile Owner’s Manual  
S9=1-255  
S9 sets the time, in tenths of a second, that the  
carrier must be present before the modem considers  
it valid and turns on RLSD. The factory default is  
006.  
S10=1-255  
S10 sets the length of time, in tenths of a second,  
that the modem waits before hanging up after a loss  
of carrier. The factory default is 014.  
S11=50-255  
S11 sets the DTMF duration and inter digit delay in  
mini-seconds, in DTMF touch tone dialing. The  
factory default is 095.  
S12=0-255  
S12 defines the maximum period, in 2-hundredths of  
a second, allowed between consecutive  
asynchronous escape character “+” (plus) for the  
escape sequence to be considered valid. The  
factory default is 050.  
S18=0-255  
S18 sets the length of time, in seconds, that the  
modem conducts a test (commanded by “AT&Tn”)  
before returning to command mode. If this register  
value is zero, the test automatically terminates, the  
test progress must be ended by issuing “AT&T0” or  
“ATH” commands. The factory default is 000.  
S25=0-225  
S25 sets the length of time, in hundredths of a  
second, that the modem ignores DTR for before  
hanging up. The factory default setting is 005.  
 
74  
Appendices  
S30=0-90  
S30 controls the Inactivity timer, which sets the  
length of time, in minutes, that the modem counts  
when there is no data flow in or out the DTE serial  
port. A connection is disengaged when the counter  
reaches the preset value. Setting to S30 =0 disables  
the inactivity timer. The factory default settings is  
000.  
S37=Desired DCE speed (line speed). The factory  
default settings is 000.  
0
3
5
6
7
8
9
10  
11  
12  
13  
14  
15  
16  
17  
18  
Attempt to connect at the last “AT” speed  
Attempt to a 300 bps connection  
Attempt to a 1200 bps connection  
Attempt to a 2400 bps connection  
Attempt to a 4800 bps connection  
Attempt to a 7200 bps connection  
Attempt to a 9600 bps connection  
Attempt to a 12000 bps connection  
Attempt to a 14400 bps connection  
Attempt to a 16800 bps connection  
Attempt to a 19200 bps connection  
Attempt to a 21600 bps connection  
Attempt to a 24000 bps connection  
Attempt to a 26400 bps connection  
Attempt to a 28800 bps connection  
Attempt to a 33600 bps connection  
S46=0-255  
S46 Sets the length of time in 100 mSec, before the  
modem goes into standby mode. A value of 255  
prevents standby mode. The factory default settings  
is 100.  
 
75  
MultiMobile Owner’s Manual  
S62 DTE rate status. The factory default is 016.  
0
1
300 bps  
600 bps  
16  
17  
57600 bps  
115200 bps  
2
3
4
5
6
7
8
9
10  
11  
12  
13  
14  
15  
1200 bps  
2400 bps  
4800 bps  
9600 bps  
7200 bps  
12000 bps  
14400 bps  
16800 bps  
19200 bps  
21600 bps  
24000 bps  
26400 bps  
28800 bps  
38400 bps  
S64 = 9-20  
Transmitting power level adjustment (Japan version  
only)  
Range: -9 dBm to -20 dBm  
Default: -15 dBm015  
 
76  
Appendices  
S72 selects DTE speed during data transfer. The  
factory default settings is 000.  
0
1
300 bps  
600 bps  
17  
18  
57600 bps  
115200 bps  
2
600 bps  
3
4
5
6
7
8
9
10  
11  
12  
13  
14  
15  
16  
1200 bps  
2400 bps  
4800 bps  
9600 bps  
7200 bps  
12000 bps  
14400 bps  
16800 bps  
19200 bps  
21600 bps  
24000 bps  
26400 bps  
28800 bps  
38400 bps  
 
77  
MultiMobile Owner’s Manual  
Result Codes  
In Command mode, the MT3410ZLX can send  
information and status responses, or Result Codes,  
to your computer. Result Codes are used by  
communications programs and can also appear on  
your monitor. The form of the Result Code  
information displayed can be defined using the Qn,  
Vn, Wn and Xn commands.  
Basic Result Codes  
ATW0: report DTE rate  
Example:  
CONNECT 57600  
ATW2: report DCE rate  
Example:  
CONNECT 28800  
AT\V1: report connection protocol  
CONNECT DTE_or_DCE_speed  
connection_protocol  
Example:  
CONNECT 57600/NONE for  
normal mode connection  
CONNECT 28800/MNP for MNP  
connection  
CONNECT 115200/LAP-M for V.42  
LAPM connection  
 
78  
Appendices  
ATV0  
0
ATV1  
OK  
X0 X1 X2 X3 X4  
1
CONNECT  
2
RING  
3
4
NO CARRIER  
ERROR  
5
6
7
CONNECT 1200  
NO DIAL TONE  
BUSY  
@
@
@
@
8
NO ANSWER  
CONNECT 2400  
CONNECT 4800  
CONNECT 9600  
CONNECT 14400  
CONNECT 19200  
CONNECT 16800  
CONNECT 57600  
CONNECT 7200  
CONNECT 12000  
CONNECT 1200/75  
CONNECT 75/1200  
CONNECT 38400  
CONNECT 21600  
CONNECT 24000  
CONNECT 26400  
CONNECT 28800  
CONNECT 152000  
10  
11  
12  
13  
14  
15  
18  
24  
25  
26  
27  
28  
29  
30  
31  
32  
33  
@
@
@
@
@
@
%
@
@
#
@
@
@
@
@
@
%
@
@
#
@
@
@
@
@
@
%
@
@
#
@
@
@
@
@
@
%
@
@
#
#
#
#
#
%
@
@
@
@
%
%
@
@
@
@
%
%
@
@
@
@
%
%
@
@
@
@
%
Extended Result Codes  
ATW1: report DCE & DTE speed and  
enable extended result code  
Example:  
CARRIER DCE_speed  
PROTOCOL: connection_protocol  
(MNP 2, 3, 4 or LAP-M)  
COMPRESSION:  
compression_protocol (MNP 5 or  
V.42bis)  
CONNECT DTE_speed (see  
“Basic Result Code Options  
Table”)  
 
79  
MultiMobile Owner’s Manual  
ATV0  
40  
ATV1  
X0 X1 X2 X3 X4  
CARRIER 300  
42  
43  
46  
47  
48  
49  
50  
51  
52  
53  
54  
55  
56  
57  
58  
59  
60  
66  
67  
69  
70  
77  
80  
81  
82  
83  
84  
CARRIER 75/1200  
CARRIER 1200/75  
CARRIER 1200  
CARRIER 2400  
CARRIER 4800  
CARRIER 7200  
CARRIER 9600  
CARRIER 12000  
CARRIER 14400  
CARRIER 16800  
CARRIER 19200  
CARRIER 21600  
CARRIER 24000  
CARRIER 26400  
CARRIER 28800  
CARRIER 31200  
CARRIER 33600  
COMPRESSION: CLASS 5  
COMPRESSION: V.42bis  
COMPRESSION: NONE  
PROTOCOL: NONE  
PROTOCOL: LAP-M  
PROTOCOL: MNP  
PROTOCOL: MNP 2  
PROTOCOL: MNP 3  
PROTOCOL: MNP 2,4  
PROTOCOL: MNP 3,4  
 
80  
Appendices  
Appendix C - Regulatory Agency  
Information  
FCC Regulatory Statements  
Consumer Instructions  
1. This equipment complies with part 68 of the  
Federal Communications Commission Rules. On  
the outside surface of this equipment is a label that  
contains, among other information, the FCC  
registration number and ringer equivalence number  
(REN). If requested, this information must be  
provided to the telephone company.  
2. As indicated below, the suitable jack (Universal  
Service Order Code connecting arrangement) for  
this equipment is shown. If applicable, the facility  
interface codes (FIC) and service order codes  
(SOC) are shown.  
3. An FCC-compliant telephone and modular plug is  
provided with this equipment. This equipment is  
designed to be connected to the telephone network  
or premises wiring using a compatible modular jack  
which is Part 68 compliant. See installation  
instructions for details.  
4. The ringer equivalence number (REN) is used to  
determine the quantity of devices not ringing in  
response to an incoming call. In most, but not all  
areas, the sum of the REN’s should not exceed five  
(5.0). To be certain of the number of devices tat  
may be connected to the line, as determined by the  
total REN’s, contact the telephone company to  
determine the maximum REN for the calling area.  
 
81  
MultiMobile Owner’s Manual  
5. If this equipment causes harm to the telephone  
network, the telephone company will notify you in  
advance that temporary discontinuance of service  
may be required. But if advance notice is not  
practical, the telephone company will notify the  
customer as soon as possible. Also, you will be  
advised of your right to file a complaint with the FCC  
if you believe it is necessary.  
6. The telephone company may make changes in  
its facilities, equipment, operations, or procedures  
that could affect the operation of the equipment. If  
this happens, the telephone company will provide  
advance notice in order for you to make necessary  
modifications in order to maintain uninterrupted  
service.  
7. If trouble is experienced with this equipment (the  
model of which is indicated below) please contact  
Multi-Tech Systems, Inc. at the address shown  
below for details of how to have repairs made. If the  
equipment is causing harm to the network, the  
telephone company may request you to remove the  
equipment from the network until the problem is  
resolved.  
8. No repairs are to be made by you. Repairs are  
to be made only by Multi-Tech Systems or its  
licensees. Unauthorized repairs void registration  
and warranty.  
9. This equipment cannot be used on public coin  
service provided by the telephone company.  
Connection to Party Line Service is subject to state  
tariffs. (Contact the state public utility commission,  
public service commission or corporation  
commission for information.)  
10. If so required, this equipment is hearing-aid  
compatible.  
 
82  
Appendices  
Manufacturer:  
Trade Name:  
Model Number:  
Multi-Tech Systems, Inc.  
MultiMobile  
MT3410ZLX and  
MT3410ZLX-T/2  
FCC Registration #:  
Ringer Equivalence:  
Modular Jack (USOC):  
503TAI-30556-PT-E  
0.6B  
RJ11C or RJ11W (single  
line)  
Service Center in USA: Multi-Tech Systems, Inc.  
2205 Woodale Drive  
Mounds View, MN 55112  
Phone: (612) 785-3500  
Fax: (612) 785-987  
 
83  
MultiMobile Owner’s Manual  
NOTE: This equipment has been tested and found  
to be comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC rules. These  
limits are designed to provide reasonable protection  
against harmful interference when the equipment is  
operated in a residential installation. This  
equipment generates, uses and can radiate radio  
frequency energy, and if not installed and used in  
accordance with the instruction manual, may cause  
harmful interference to radio communications.  
However there is no guarantee that interference will  
not occur in a particular installation. If this  
equipment does cause harmful interference to radio  
or television reception, which can be determined by  
turning the equipment off and on, the user is  
encouraged to try to correct the interference by one  
or more of the following measures:  
Reorient or relocate the receiving antenna  
Increase the separation between the equipment and  
receiver.  
Connect the equipment into an outlet on a circuit  
different from that to which the receiver is  
connected.  
Consult the dealer or an experienced radio/TV  
technician for help.  
This device complies with Part 15 of the FCC rules.  
Operation is subject to the following two conditions:  
(1) This device may not cause harmful interference.  
(2) This device must accept any interference that  
may cause undesired operation.  
 
84  
Appendices  
Warning: Changes or modifications to this unit not  
expressly approved by the party responsible for  
compliance could void the user’s authority to  
operate the equipment.  
FCC Fax Update  
The Telephone Consumer Protection Act of 1991  
makes it unlawful for any person to use a computer  
or other electronic device to send any message via  
a telephone fax machine unless such message  
clearly contains in a margin at the top or bottom of  
each page or the first page of the transmission, the  
date and time it is sent and an identification of the  
business or other entity, or other individual sending  
the message and the telephone number of the  
sending machine or such business, other entity, or  
individual. See the cover page of your fax software  
manual for setup details.  
Canadian Limitations Notice  
Notice: The ringer equivalence number (REN)  
assigned to each terminal device provides an  
indication of the maximum number of terminals  
allowed to be connected to a telephone interface.  
The termination of a interface may consist of any  
combination of devices subject only to the  
requirement that the sum of the ringer equivalence  
numbers of all the devices does not exceed 5.  
Notice: The Industry Canada label identifies  
certificated equipment. This certification means that  
the equipment meets certain telecommunications  
network protective, operational and safety  
requirements. The Industry Canada does not  
guarantee the equipment will operate to the user’s  
satisfaction.  
 
85  
MultiMobile Owner’s Manual  
Before installing this equipment, users should  
ensure that it is permissible to be connected to the  
facilities of the local telecommunications company.  
The equipment must also be installed using an  
acceptable method of connection. The customer  
should be aware that compliance with the above  
conditions may not prevent degradation of service in  
some situations.  
Repairs to certified equipment should be made by  
an authorized Canadian maintenance facility  
designated by the supplier. Any repairs or  
alterations made by the user to this equipment, or  
equipment malfunctions, may give the  
telecommunications company cause to request the  
user to disconnect the equipment.  
Users should ensure for their own protection that the  
electrical ground connections of the power utility,  
telephone lines and internal metallic water pipe  
system, if present, are connected together. This  
precaution may be particularly important in rural  
areas.  
Caution: Users should not attempt to make such  
connections themselves, but should contact the  
appropriate electric inspection authority, or  
electrician, as appropriate.  
 
86  
Index  
Index  
A
About This Manual ...................................... 7  
About This Product ...................................... 7  
Ampersand Commands ............................. 64  
Artisoft Lantastic 6.0 Installation ................ 28  
AT Commands, S-Registers and  
Result Codes ........................................... 59  
Auto-answer ....................................... 39, 72  
B
Back Slash Commands ............................. 67  
backspace character ................................. 73  
Basic AT Commands .......................... 60, 62  
Basic Result Codes ................................... 78  
Bulletin board systems  
Multi-Tech BBS ................................... 54  
C
Cable and Connector .................................. 8  
Canadian Limitations Notice ...................... 85  
CARDEN ................................................... 44  
Carriage Return <CR> character .............. 72  
Characters echo ................................. 39, 40  
COM Port and IRQ Conflicts ..................... 47  
Comprehensive Driver Notes .................... 29  
CompuServe  
Multi-Tech support .............................. 55  
CompuServe/Internet ................................ 55  
‘CONNECT’ response problem ................. 41  
Connection problem .................................. 42  
Consumer Instructions .............................. 81  
 
87  
MultiMobile Owner’s Manual  
D
Dash Commands ...................................... 71  
Data Specifications ................................... 57  
Desired DCE speed .................................. 75  
Dimensions ................................................. 8  
DOS Extended Memory Managers ........... 31  
Driver Directory Structure ......................... 32  
Driver Installation Screen .......................... 15  
Driver Software Installation ....................... 14  
Drivers Upgrades ...................................... 33  
DTE speed ................................................ 77  
DTMF duration and inter digit delay .......... 74  
DTR ........................................................... 74  
E
‘ERROR’ response .................................... 38  
Errors ........................................................ 42  
Escape character ...................................... 72  
F
Factory Default Settings ............................ 29  
Fax .............................................................. 9  
Fax Specifications ..................................... 57  
FCC Fax Update ....................................... 85  
FCC Regulatory Statements ..................... 81  
H
How To Use AT Commands ....................... 59  
 
88  
Index  
I
Inactivity timer ........................................... 75  
Incoming rings ........................................... 72  
Installation .......................................... 12, 29  
Installing The MT3410ZLX or  
MT3410ZLX-T/2 Card(s) ........................ 12  
Introduction and Description ................. 7, 37  
L
LAN Specifications .................................... 57  
Line feed character ................................... 73  
Loss of carrier setting ................................ 74  
M
Manual Driver Installation .......................... 15  
Microsoft LAN Manager Installation Screen 20  
Microsoft LAN Manager Installation .......... 19  
Modem Characteristics ............................... 9  
Modem connection problem ...................... 41  
Modem does not connect .......................... 42  
Modem does not give a response after an AT  
command .................................................. 38  
Modem loses connection ........................... 41  
Modem speaker control ............................. 41  
Multi-Tech BBS .......................................... 54  
Multi-Tech Fax-Back System ..................... 56  
Multi-Tech's BBS ....................................... 54  
 
89  
MultiMobile Owner’s Manual  
N
NDIS Driver ............................................... 34  
NDIS2 Driver for Workgroup ..................... 23  
NDIS3 Driver for Workgroup ..................... 21  
NetWare driver/NetWare Server ............... 47  
Network ....................................................... 8  
NOS Selection Screen .............................. 14  
Novell Client Installation ............................ 17  
Novell NetWare Installation ....................... 14  
O
ODI Driver for Workgroups ........................ 24  
Operating Systems .................................... 57  
P
Packet Driver ............................................. 35  
Packet Driver Installation .......................... 21  
PC Card Interface ....................................... 8  
PC Card Software - Manual Installation .... 29  
Power .......................................................... 8  
Power Consumption .................................... 8  
Q
Quick Start ................................................ 29  
R
Random errors in transmitted data ............ 42  
Registration ........................................ 49, 52  
 
90  
Index  
S
S-Registers ............................................... 72  
Service ............................................... 49, 53  
Ship Kit Contents ...................................... 10  
Software Installation .................................. 14  
software problem ....................................... 39  
Software User License Agreement ............ 50  
Specifications ............................................ 57  
T
Technical support .................. 52, 53, 54, 55  
Transmitting power level adjustment ......... 76  
Troubleshooting ......................................... 37  
V
V.42bis/MNP5 ............................................ 44  
W
Warranty ............................................. 49, 53  
Weight ......................................................... 8  
Windows 3.1x ............................................ 47  
Windows 95 ............................................... 48  
Windows 95 Driver Installation Screen ...... 27  
Windows 95 Installation ............................. 27  
Windows For Workgroups ......................... 36  
Windows for Workgroups Installation ........ 21  
Windows NT 3.51 / NT 4.0 Installation ...... 26  
 
91  

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