Plantronics Headphones W440 User Manual

Savi® W440  
Wireless headset system  
User Guide  
 
Contents  
1 Package Contents................................................................ 4  
2 System Features................................................................... 5  
3 Headset Setup...................................................................... 6  
Installing the headset battery......................................... 6  
Customize your headset................................................ 6  
Wearing the headset...................................................... 7  
Fitting the headset with a headband ............................. 7  
4 System Setup....................................................................... 8  
Connecting the power supply........................................ 8  
Docking and charging the headset................................ 8  
Fitting the headset......................................................... 8  
Connecting the USB adapter to your PC ...................... 8  
USB adapter indicator light ........................................... 9  
5 Using Your Headset System............................................... 10  
Powering up the headset............................................. 10  
Talk time....................................................................... 10  
Muting a headset during a call .................................... 10  
Right ear headset button functions ............................. 10  
Placing the headset in sleep mode.............................. 11  
Headset tones.............................................................. 11  
Battery life.................................................................... 11  
Headset indicator light................................................. 11  
Subscribing a headset................................................. 11  
Ending subscription..................................................... 11  
6 Making Calls With Your Headset and PC ........................ 12  
Software installation .................................................... 12  
Making calls with your headset and PC ...................... 12  
Softphone support....................................................... 12  
Auto answer................................................................. 12  
Conferencing up to three guest headsets ................... 13  
7 Plantronics Control Panel ................................................ 14  
Devices tab.................................................................. 14  
Applications tab........................................................... 16  
Preferences tab............................................................ 17  
About tab..................................................................... 17  
8 Plantronics Update Manager........................................... 18  
9 Troubleshooting and Common Questions....................... 19  
10 Appendix.......................................................................... 20  
Left ear headset/Savi system button functions........... 20  
Right ear headset/Savi system button functions......... 21  
Plantronics Savi User Guide  
 
1 Package Contents  
Savi W440 USB Adapter and Charger  
USB Adapter  
Base Power Supply  
USB Charging Cable  
Charger Base  
Savi WH500 Headset  
Headset  
Headbands  
Battery  
Fit kit with earloops, eartips and foam sleeve  
Plantronics Savi User Guide  
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2 System Features  
Savi USB Adapter Features  
Indicator Light  
Subscription Button  
Savi WH500 Headset Features  
Volume and Mute Button  
(press in to mute/unmute)  
Call Control Button  
Indicator Light  
Microphone  
Headset (fitted with earloop and eartip)  
Plantronics Savi User Guide  
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3 Headset Setup  
4 Press in to attach.  
Installing the Headset Battery  
Position the battery as shown on the headset and slide  
into position until the battery snaps into place.  
Left earloop configuration  
1 Choose the size of earloop that fits most comfortably.  
Align the earloop as shown and insert it onto the  
headset.  
NOTE This product has a replaceable battery. Use only the  
battery type supplied by Plantronics.  
2 Rotate the earloop up 90 degrees.  
Customize the Headset  
90º  
The headset can be converted for wearing on the left or right ear  
with either an earloop or headband.  
Right earloop configuration  
1 Choose the size of earloop that fits most comfortably.  
Align the earloop as shown and insert it onto the  
headset.  
3 Choose the size and style of eartip that fits most  
comfortably. Align the eartip with the notch facing the  
microphone as shown.  
2 Rotate the earloop up 90 degrees.  
90º  
4 Press in to attach.  
3 Choose the size and style of eartip that fits most  
comfortably. Align the eartip with the notch facing the  
microphone as shown.  
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Wearing the Headset  
Fitting the Headset with a Headband  
When you wear the headset, the microphone should rest as close  
to your cheek as possible without touching. The microphone  
can be adjusted inward by the pivoting earpiece to optimise the  
position of the headset.  
The headset can be rotated for wearing on the left or right ear.  
1 Hold the headband so it is aligned to receive the headset  
as shown and insert the headset into the headband.  
1 Slide the headset over and behind your ear and fit the  
ear tip into your ear.  
2 Place your index finger on the headset indicator light  
and gently push in towards your cheek. As the headset  
is pushed in, you will feel soft clicks as the pivoting earpiece  
moves the microphone close to your mouth.  
2 Rotate the headset up.  
3 To optimize the position of the headset, push the  
headset in so the microphone is close to your mouth.  
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4 System Setup  
Connecting the USB Adapter to your PC  
Connecting the Power Supply  
1 Insert the USB adapter into USB Port on PC. The indicator  
light on the USB adapter will be solid red to indicate the USB  
adapter is powered on and will turn solid green when it finds  
the headset.  
1 Connect the base power supply into the power jack on  
the charger base.  
2 Connect the power supply to the outlet. The power  
indicator light will be solid green..  
NOTE The headset may have to be charged before the  
USB adapter can find it.  
2 The USB adapter can be folded as shown.  
Docking and Charging the Headset  
1 Gently push the headset into the charging cradle.  
The charging indicator light on the headset will flash white to  
indicate that the headset battery is charging and will turn solid  
white when fully charged.  
2 Charge for at least 20 minutes prior to first use. A full  
charge takes 3 hours.  
CHARgIng TIME  
ImPORTANT NOTE For best performance it is recommended  
20 min .....................  
Minimum charge  
before first use  
that Windows is updated with Service Pack levels listed below:  
®
Microsoft Windows XP Service Pack 3 (SP3) or later  
3 hours ...................  
Full charge  
®
Microsoft Windows Vista Service Pack 1 (SP1) or later  
Charging Indicator Light  
Power Indicator Light  
Loading software  
1 Load Plantronics software by visiting  
plantronics.com/software and click on the download  
button.  
NOTE The USB charging cable can also be used to charge  
the headset.  
To successfully charge your headset with the USB cable  
the PC must be on and in an active state (not standby). The  
charging time will vary according to the number of other  
devices drawing power from the PCs USB port(s).  
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USB Adapter Indicator Light  
USB Adapter Status  
USB Indicator Light  
Solid green  
Headset subscribed, no activity  
Headset in talk mode  
Flashes green  
Headset muted  
Flashes red  
Incoming call  
Flashes red and yellow  
Solid red  
Headset not subscribed  
USB adapter subscription  
Flashes green and red  
Flashes green and yellow  
Flashes yellow  
USB adapter conference subscription  
On conference call with one or more guest headsets subscribed  
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5 Using Your Headset System  
Powering Up the Headset  
If the headset battery is charged and connected to the headset,  
the headset is automatically on. The headset does not have an  
on/off button.  
Volume and mute button  
Talk Time  
Call control button  
With a single full charge, the Savi W440 will provide up to 7 hours  
of talk time. Talk time will be reduced when operating in wideband  
mode and/or if the headset is used consistently at a far distance  
from the adapter. The battery can be replaced, even mid-call,  
giving essentially unlimited talk time.  
Indicator light  
muting a Headset During A Call  
For your safety, do not use headset at high volumes for  
extended periods of time. Doing so can cause hearing  
loss. Always listen at moderate levels. For more information  
on headsets and hearing visit:  
To mute/unmute the call, press the volume/mute button in. The  
USB adaptor light will flash red when the headset is muted.  
When mute is activated, you will hear three high tones. When  
unmuted, you will hear three low tones.  
plantronics.com/healthandsafety.  
After the Plantronics software is loaded, the mute tones can be  
turned off by going to Start > Programs > Plantronics Control  
Panel > Devices > Device Settings > Headset – Mute Tone.  
Right Ear Headset Button Functions  
This table shows the headset button functions when you are  
wearing the headset on the right ear. If you wear the headset  
on the left ear, the volume button presses are opposite. See the  
appendix for a left ear headset button functions table.  
Function  
Type of Press  
Tones/Lights  
Place, answer, or end calls Short press call control button  
1 mid-tone  
USB adapter flashes green when headset  
in use  
Increase volume  
Short press volume up  
1 tone with pitch increase  
1 tone with pitch decrease  
Decrease volume  
Flash between calls  
Mute/unmute headset  
Short press volume down  
While on a call, long press volume up or down (at least 1½ sec) 1 mid-tone  
While on a call, press the volume/mute button in USB adaptor flashes red when muted  
3 high tones when muted  
3 low tones when unmuted  
Low battery warning  
Idle: 1 low tone/15 secs  
On call: 3 low tones  
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Placing the Headset in Sleep mode  
Subscribing a Headset  
If you won’t be using the headset for a long period of time and  
the headset will not be in the charging cradle, you can put the  
headset in sleep mode. With the headset idle, press the call  
control button for three seconds until you see the headset flash  
white twice. To wake the headset, press the call control button  
again and you will see two white flashes.  
The headset and USB adapter that are supplied together are  
already subscribed to each other. However, if you wish to use  
a new headset with your existing USB adapter or you need to  
restore subscription to your current headset, the units can be  
subscribed to each other by the following method:  
1 Ensure your headset is charged.  
2 Double press the subscription button on the USB  
Headset Tones  
adapter. The USB adapter will flash red and green.  
Out of range warning  
3 Press the volume up button (press volume down for left  
ear configuration) on the headset for three seconds until  
the headset indicator light turns solid white.  
If you are on a call and go out of the operating range, you will  
hear three low tones. You will hear a single mid tone when you are  
back in range.  
4 When the indicator light on the USB adapter goes solid  
green, the headset and the USB adapter are subscribed  
to one another.  
If you stay out of range, active calls will be suspended. Calls will  
be re-established when you walk back into range. If you remain  
out of range for more than 5 minutes, the system will drop the  
call.  
To ensure subscription was successful, press the call control  
button: the headset will flash white and the USB adapter will  
flash green.  
If you are not on a call and go out of the operating range and  
press the call control button, you will hear a single tone for the  
button press and three low tones for the failure to make a link.  
NOTE If the subscription process times out after two minutes or if  
the subscription process fails, the USB adapter indicator light will  
become solid red for four seconds and then return to its previous  
state. If this occurs, try to re-subscribe the headset again.  
Low battery warning  
If you are on a call, you will hear a repeated single low tone every  
15 seconds indicating that the battery is low. You should recharge  
the headset immediately.  
If you are not on a call and press the call control button, you will  
hear three low tones indicating that the battery is low. You should  
recharge the headset immediately.  
Ending Subscription  
If the USB adapter is in subscription mode and you want to stop  
the adapter from searching for a headset, press the subscrip-  
tion button again. The subscription light will turn solid red for four  
seconds and then go to its previous state.  
Battery Life  
At the lower right corner of your screen in your system tray, your  
headset battery status will be indicated with one of the following  
icons:  
100% 75% 50%  
25%  
0%  
A warning will be issued if your headset is critically low.  
Headset Indicator Light  
If you are not on a call, you can toggle the headset in-use  
indicator light on and off by pressing the headset volume down  
button (press volume up for left ear configuration) for three  
seconds.  
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6 making Calls With your Headset and PC  
Software Installation  
It is highly recommended that you install the Plantronics software.  
Though your Savi system will operate without the software, it will  
limit the systems full capabilities.  
Install the Plantronics software to enable remote call answer/end  
with compatible softphones. The software can be downloaded at  
plantronics.com/software.  
After installation, to visit the Plantronics control panel, click on  
Start > Programs > Plantronics > Plantronics Control Panel.  
making Calls With Your Headset and PC  
With Plantronics Software  
Without Plantronics Software  
and a Compatible Softphone  
To place a call  
To answer a call  
To end a call  
Dial number from a compatible softphone application  
Short press call control button on headset  
Short press call control button on headset  
1. Short press call control button on headset  
2. Dial number from softphone application  
1. Short press call control button on headset  
2. Answer call using softphone application  
1. Short press call control button on headset  
2. Hang up call using softphone application  
Softphone Compatibility  
Auto Answer  
Remote call answer/end from the Savi headset is available for all  
softphones with no additional steps by the user except Skype™.  
For a list of compatible softphones visit plantronics.com/software.  
Auto answer saves the user a button press to establish the radio  
link between headset and adapter.  
The Savi W440 is supplied with auto answer NOT SELECTED  
as the default. When auto answer is set to NOT SELECTED you  
must press the headset call control button to answer an incoming  
call. When Auto Answer is set to SELECTED an incoming call  
will be answered when the headset is removed from the charge  
cradle.  
For Skype support, please follow these steps:  
1 Skype will display the following message during the install of  
Plantronics Unified Runtime Engine “PlantronicsURE.exe wants  
to use Skype”. Choose “Allow Access” to connect.  
To change the setting, go to: Start > Programs > Plantronics >  
Plantronics Control Panel > Device Settings – USB adapter.  
2 You can also check Savi W440 Skype connection status by  
going to Skype and checking the Tools > Options >  
Advanced > Advanced Settings > ”Manage Other Programs  
Access” setting.  
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Conferencing Up to Three Guest Headsets  
While on a call, you can subscribe up to three guest headsets to  
your USB adapter for conferencing. As you add headsets to the  
adapter, an additional headset icon will appear in the Plantronics  
Control Panel with a number from 1 to 3 indicating the number of  
guest headsets subscribed to the adapter.  
Guests may conference in as described below:  
1 While you are on a call, place the guests headset into  
subscription mode.  
2 Short press (less than one second) the subscription button on  
the USB adapter. The USB adapter light will flash yellow and  
green.  
3 The USB adapter light will then turn solid yellow and you will  
hear a tone in the master headset indicating a guest wishes to  
join the call.  
4 If you press the call control button on the master headset  
within five seconds, the guest is joined to the call.  
If you do not press the call control button within five seconds,  
the request to join the call is rejected and the guest will hear an  
error tone in their headset.  
5 Guests may leave the conference call by pressing their call  
control button.  
When they do you will hear a single tone in the master headset  
as each guest leaves the call.  
To see how many headsets are subscribed to the adapter, refer  
to the lower left-hand corner of the Plantronics Control Panel.  
The first headset is the master headset and the number inside  
the next headset is the number of guest headsets subscribed to  
the adapter. The examples below show 1, then 2, then 3 guest  
headsets subscribed to the adapter in addition to the master  
headset.  
1
2
3
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Plantronics Control Panel  
User preferences and various device settings can be changed  
using the Plantronics Control Panel. To start this program,  
click Start > Programs > Plantronics > Plantronics Control  
Panel.  
Devices Tab  
To configure your settings, select Plantronics D100 from the  
pull down menu and click the Device Settings box. Below  
are the setting options and defaults for the USB adapter and  
headset.  
NOTE Some parameters that do not apply to a particular  
Plantronics device may appear grayed out.  
Device Settings – USB Adapter Tab  
Feature  
Settings  
Default  
Options  
Range  
High/Med/Low  
High  
General  
Auto Answer  
PC Audio Bandwidth  
Password (required)  
Selected/Not selected  
Wideband/Narrowband  
Locked/Unlocked  
Not selected  
Narrowband  
Unlocked  
Audio  
Feature Set Lock  
Range  
Auto Answer  
The Savi W440 is supplied with high range set as the default.  
Range can be minimized to help with PC buzzing, improve user  
density, or restrict range of users.  
The Savi W440 is supplied with auto answer NOT SELECTED  
as the default. Auto answer saves the user a button press to  
establish the radio link between headset and adapter.  
When auto answer is set to NOT SELECTED you must press  
the headset call control button to answer an incoming call.  
When Auto Answer is set to SELECTED an incoming call will be  
answered when the headset is removed from the charge cradle.  
To change the Range default in the software, go to : Start >  
Programs > Plantronics > Plantronics Control Panel > Device  
Settings – USB adapter. You can also change the range setting  
by holding in the subscription button of the USB adapter for three  
seconds while it is in an idle state. The USB adapter light will flash  
green for high range, yellow for medium range and red for low  
range.  
To change the default, go to: Start > Programs > Plantronics >  
Plantronics Control Panel > Device Settings – USB adapter.  
PC Audio Bandwidth  
The Savi W440 is supplied with narrowband audio as the default.  
Wideband audio delivers heightened speech clarity and life-like  
fidelity. However, wideband audio consumes more battery power  
and has more stringent access criteria which reduces the number  
of systems that can be deployed in a small area. All PCs support  
wideband audio.  
When Range is set to HIGH a user will have up to 300 feet of  
range. When Range is set to MEDIUM a user will have up to 150  
feet of range. When Range is set to LOW a user will have up to  
50 feet of range.  
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To change the PC Audio Bandwidth default in the software, go  
to: Start > Programs > Plantronics > Plantronics Control Panel  
> Device Settings – USB adapter. You also can toggle between  
narrowband and wideband audio by doing a short press (less  
than one second) followed by a long press (more than three  
seconds) on the USB adapter subscription button while it is in an  
idle state. The USB adapter light will flash red for four seconds  
upon entering narrowband mode and flash green for four seconds  
upon entering wideband mode. When switching between  
narrowband and wideband audio, you must re-establish the audio  
link for the changes to take effect.  
Feature Set Lock  
See the Device Settings – Security Tab for more information.  
Device Settings – Headset Tab  
Options  
Feature  
Settings  
Default  
General  
Mute Tone  
Standard/Low/Off  
Off  
Ringtone  
Sound 1/Sound 2/Sound 3  
Standard/Low/Off  
Sound 2  
PC Volume  
Standard  
Standard  
Ring Continuously  
System Tones  
Second Inbound Call  
Standard/Low/Off  
Ring Continuously/Ring Once/Ignore  
Device Settings – Advanced Tab  
Options  
Feature  
Settings  
Default  
Audio Protection  
Anti-Startle  
Selected/Not selected  
Not selected  
G616*  
Selected/Not selected  
80 dB/85dB/Off  
Not selected  
Off  
Audio Limiting*  
Hours on Phone Per Day  
Password (required)  
2/4/6/8  
8
Locked/Unlocked  
Unlocked  
Feature Set Lock  
*The Audio and G616 Limiting features are supported in over-the-head mode only and are based on a typical headset and recommended acoustic coupling between the headset  
and the ear. Please see Headset setup for optimal wearing position.  
Anti-Startle  
G616  
Anti-startle provides advanced hearing protection against sudden  
loud sounds. When Anti-startle is SELECTED, the system  
identifies and eliminates sudden loud sounds and rapidly reduces  
them to a comfortable level. When Anti-startle is NOT SELECTED,  
the headset limits sound levels at 118 dBA to protect your  
hearing.  
G616 Acoustic Limiting provides additional hearing protection  
against acoustic shock. When G616 Acoustic Limiting is  
SELECTED, the system provides additional acoustic shock  
protection. Sound levels are limited to 102 dBA as recommended  
in the G616:2006 guideline issued by the Australian  
Communications Industry Forum (ACIF). When G616 Audio-  
Limiting is NOT SELECTED, the headset limits sound levels at  
118 dBA to protect your hearing.  
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Audio Limiting  
Hours on Phone Per Day  
Audio Limiting provides advanced hearing protection for daily  
noise exposure. When Audio-Limiting is SELECTED, the system  
monitors and controls sound to ensure audio levels do not  
exceed 80 dBA or 85 dBA (whichever is selected) specified by  
current and imminent EU legislation. When Audio-Limiting is set  
to NOT SELECTED, the headset limits sound levels at 118 dBA to  
protect your hearing.  
The default is 8 hours. If you change the setting to 2/4/6 hours,  
the system will adjust the audio limiting algorithm accordingly.  
Feature Set Lock  
See the Device Settings – Security Tab for more information.  
Device Settings – Security Tab  
Options  
Feature  
Default  
Feature Set Lock  
Create new password  
None  
Change password  
None  
Feature Set Lock  
Applications Tab  
The Plantronics software allows the following device settings to  
be locked by the IT staff and prevent end users from changing  
them.  
The Applications Tab displays the status of Plantronics support for  
various applications such as softphones and media players. The  
status will only show as “enabled and running” for softphones and  
media players installed and running.  
Range  
Auto Answer  
PC Audio Bandwidth  
Audio Protection (Anti-Startle, G616, Audio Limiting and Hours  
on phone per day)  
The ability to lock/unlock these settings requires a password. In  
order to lock/unlock any setting follow these steps:  
1 Create a new password  
From the Security screen, create and confirm your  
new password and press Set. This will store the password  
directly in the device.  
2 Lock/unlock a device setting  
From the USB Adaptor or Advanced screen, enter your  
password in Feature Set Lock, lock/unlock each feature as  
desired and click Apply.  
Change Your Password  
You can always change the old password to a new one in  
the Change Password section. You will only able to change a  
password if there is a previous password set in the device.  
NOTE In case you forget your password, you will need to call  
your local Plantronics Technical Support for assistance.  
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Preferences Tab  
The Preferences Tab allows you to set preferences for the media  
player as well as other general settings.  
Options  
Feature  
Settings  
Default  
Media Player  
Action to Media Player  
– When a call begins  
– When a call ends  
Mute/pause/do nothing  
Play/do nothing  
Pause  
Play  
General  
Launch audio devices control panel  
(Provides a shortcut to the Windows Sounds and Audio Devices  
control panel.)  
Ring Both Headset and PC  
Microsoft OC/Lync Dial-tone Enabled  
Audio Sensing Enabled  
Selected/Not selected  
Selected/Not selected  
Selected/Not selected  
Selected/Not selected  
Not selected  
Not selected  
Not selected  
Not selected  
Maintain Headset to PC Link  
to listen to music, etc., and does not want to hear the dial-tone.  
In this case, if the user selects the “Audio Sensing Enabled”  
parameter, the radio link will be established automatically when  
any PC audio is detected at the USB port, thus eliminating the  
need for the user to press the PC call control button.  
Ring Both Headset and PC  
This parameter gives you the option to have the PC ringtone  
played on both the headset as well as the PC speaker.  
When this parameter is selected, the PC ringtone will be heard on  
both the PC speaker as well as the headset.  
maintain Headset to PC Link  
When this parameter is not selected, the PC ringtone will only be  
heard on either the headset or the PC speaker based on how the  
PC audio has been set up.  
This parameter forces the radio link to the PC to stay active  
even after the call has ended. This can eliminate the need to  
re-establish the radio link when switching between PC audio  
applications.  
microsoft OC/Lync Dial-tone Enabled  
If this feature is selected, when a PC radio link is established,  
Microsoft OC/Lync will assume the user is trying to place a VoIP  
call and provide a dial tone.  
About Tab  
If this feature is not selected, when a PC radio link is established,  
Microsoft OC/Lync will sit idle.  
The About Tab provides on-line access to this printable user guide  
and also includes Plantronics contact information. The current  
version of software and firmware currently running on your system  
is also shown here.  
Audio Sensing Enabled  
Audio Sensing is a special feature supported by Plantronics  
wireless devices that can detect an audio signal at the USB port  
and automatically establish a PC radio link between the USB  
adapter and wireless headset without the user having to press  
the PC call control button. If the parameter “Microsoft OC/Lync  
Dial-tone Enabled” is selected, then every time a PC radio link  
is established the Microsoft OC/Lync dial tone will be heard.  
However, the user may have pressed the PC call control button  
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8 Plantronics Update manager  
All required software for Savi W440 can be remotely updated  
when updates are available. Start Plantronics Update Manager  
from Windows Start Programs menu to change settings such as  
automatic or manual check for updates.  
Check for Updates Automatically  
By enabling this check box, you will activate a periodic automatic  
check for available software updates.  
Check for Updates Now  
You can choose to check for available software updates at any  
time by clicking on the Check For Updates Now button in Update  
Manager. From the Start menu > Programs > Plantronics >  
Plantronics Update Manager.  
Install Checked Updates  
Following an Automatic or manual Check For Updates, this  
field will be populated with any applicable software updates and  
the Install Checked Updates will begin installation.  
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9 Troubleshooting and Common Questions  
My headset is unstable.  
When you wear the headset, the microphone should rest as close to your cheek as possible  
without touching. The microphone can be adjusted inward by the pivoting earpiece to optimise the  
position of the headset. See Wearing the Headset.  
When I dial from my softphone  
application, nothing happens.  
Ensure your headset is charged.  
Ensure your headset is subscribed to the USB adapter. See Subscribing a Headset.  
Ensure that the Plantronics software is installed. To download, visit plantronics.com/software.  
Ensure that you are using a compatible softphone application. For a list of compatible softphones,  
visit plantronics.com/software.  
If the Plantronics software is not installed and you do not have a compatible softphone, you must  
first press the call control button and then use the softphone interface to place/answer/end calls.  
Ensure that the headset is the default sound device. The Plantronics control panel will launch the  
sound devices control panel by going to Plantronics Control Panel > Preferences > General –  
Launch Audio Devices Control Panel.  
Disconnect and re-connect the USB adapter. It will be solid red until it subscribes to the headset;  
it will be solid green when successfully subscribed to the headset.  
Restart your computer.  
Speaking and/or listening volume is  
too low or too high.  
Adjust headset listening volume with volume button.  
Adjust listening/speaking volumes in the computers sound control panel/system preferences.  
Adjust listening/speaking volumes in the softphone application.  
The sound is distorted or I hear an  
echo in the headset.  
Reduce speaking and/or listening volume on the computer using your softphone application.  
Point microphone towards your chin.  
If the distortion is still present, lower the volume on the headset.  
I can no longer hear any audio  
through my PC Speakers.  
For Windows XP systems  
• Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel.  
• Under “Sound Playback”, change the default setting from Savi Office to your PC speakers.  
Click “OK” to confirm your change.  
For Windows Vista systems  
• Refer to the “Sound” option in your PC Control Panel.  
• Under the “Playback” tab, change the default setting from “Speakers Savi Office” to your PC  
speakers. Click “OK” to confirm your change.  
For Mac OS X  
• Choose Apple menu > System Preferences and click Sound.  
• Click Output, and then select “Internal Speakers” or your speaker choice.  
Talk time performance is significantly The replaceable battery is wearing out. Contact plantronics.com to purchase a new battery. Use  
degraded even after a full recharge.  
only the battery type supplied by Plantronics.  
Plantronics Savi User Guide  
19  
 
10 Appendix  
Left Ear Headset/Savi System Button Functions  
This table shows the headset button functions when you are  
wearing the headset on the left ear.  
Headset function  
Type of Press  
Tones/Lights  
Place, answer, or end calls  
Short press call control button  
1 mid-tone  
Headset flashes white  
USB adapter flashes green when in use  
Increase volume  
Short press volume down  
1 tone with pitch increase  
1 tone with pitch decrease  
1 mid-tone  
Decrease volume  
Short press volume up  
Flash between calls  
Mute/unmute headset  
Sleep/wake headset  
While on a call, long press volume up or down (at least 1½ seconds)  
While on a call, press the volume/mute button in  
USB: Flashes red  
2 white flashes  
To sleep: While idle, press call control button until flashes white twice  
To wake: Press call control until flashes white twice  
Headset subscription mode  
1. While idle, double press USB subscription button  
USB: Flashes red and green  
Headset: Solid white  
2. While idle, press volume down until headset light is solid white  
Subscribed = USB solid green  
Turns headset indicator light ON or OFF  
Low battery warning  
While idle, press volume up until headset flashes white twice  
2 white flashes  
Idle: 1 low tone/15 secs  
On call: 3 low tones  
Out of range  
Back in range  
Idle: 1 tone plus 3 low tones  
On call: 3 low tones  
On call: 1 mid-tone  
USB function  
Headset subscribed, no activity  
Headset in talk mode  
USB: Solid green  
USB: Flashes green  
Headset muted  
USB: Flashes red  
Incoming call  
USB: Flashes red and yellow  
USB: Solid red  
Headset not subscribed  
USB adapter subscription  
USB adapter conference subscription  
Conference call with 1+ guest headsets  
Toggle between wideband/narrowband  
USB: Flashes green and red  
USB: Flashes green and yellow  
USB: Flashes yellow  
While in idle, short press USB ( <1 sec.) plus long press ( >3 sec.)  
While in idle, press USB for three seconds  
Narrowband = USB flashes red 4 sec.  
Wideband = USB flashes green 4 sec.  
Range setting  
High range = USB flashes green  
Medium range = USB flashes yellow  
Low range = USB flashes red  
Plantronics Savi User Guide  
20  
 
Right Ear Headset/Savi System Button Functions  
This table shows the headset button functions when you are  
wearing the headset on the right ear.  
Headset function  
Type of Press  
Tones/Lights  
Place, answer, or end calls  
Short press call control button  
1 mid-tone  
Headset flashes white  
USB adapter flashes green when in use  
Increase volume  
Short press volume up  
1 tone with pitch increase  
1 tone with pitch decrease  
1 mid-tone  
Decrease volume  
Short press volume down  
Flash between calls  
Mute/unmute headset  
Sleep/wake headset  
While on a call, long press volume up or down (at least 1½ seconds)  
While on a call, press the volume/mute button in  
USB: Flashes red  
2 white flashes  
To sleep: While idle, press call control button until flashes white twice  
To wake: Press call control until flashes white twice  
Headset subscription mode  
1. While idle, double press USB subscription button  
USB: Flashes red and green  
Headset: Solid white  
2. While idle, press volume down until headset light is solid white  
Subscribed = USB solid green  
Turns headset indicator light ON or OFF  
Low battery warning  
While idle, press volume down until headset flashes white twice  
2 white flashes  
Idle: 1 low tone/15 secs  
On call: 3 low tones  
Out of range  
Back in range  
Idle: 1 tone plus 3 low tones  
On call: 3 low tones  
On call: 1 mid-tone  
USB function  
Headset subscribed, no actiivity  
Headset in talk mode  
USB: Solid green  
USB: Flashes green  
Headset muted  
USB: Flashes red  
Incoming call  
USB: Flashes red and yellow  
USB: Solid red  
Headset not subscribed  
USB adapter subscription  
USB adapter conference subscription  
Conference call with 1+ guest headsets  
Toggle between wideband/narrowband  
USB: Flashes green and red  
USB: Flashes green and yellow  
USB: Flashes yellow  
While in idle, short press USB ( <1 sec.) plus long press ( >3 sec.)  
While in idle, press USB for three seconds  
Narrowband = USB flashes red 4 sec.  
Wideband = USB flashes green 4 sec.  
Range setting  
High range = USB flashes green  
Medium range = USB flashes yellow  
Low range = USB flashes red  
Plantronics Savi User Guide  
21  
 
Plantronics, Inc.  
345 Encinal Street  
Santa Cruz, CA 95060  
United States  
Plantronics BV  
South Point Building C  
Scorpius 140  
2132 LR Hoofddorp  
Netherlands  
EEE Yönetmeliğine Uygundur  
plantronics.com  
For product support contact us at plantronics.com/support or call 1-800-544-4660.  
© 2011 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Savi, W440, and Sound Innovation are trademarks or registered  
trademarks of Plantronics, Inc. Microsoft, Windows and Vista are trademarks or registered trademarks of Microsoft Corporation. Skype is a  
trademark of Skype Limited or other related Skype companies.  
Patents US 5,210,791; 7,633,963 and Patents Pending  
83627-01 (02.11)  
 

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