Polycom Telephone 550D User Manual

SoundStation Premier®500D  
SoundStation Premier®550D  
Installation Instructions  
and User's Guide  
 
IMPORTANT SAFETY  
INSTRUCTIONS  
When using your telephone equipment, the following safety precautions should always be followed to reduce the  
risk of fire, electric shock, and injury to persons.  
M
M
Read and understand all instructions.  
M
Never push objects of any kind into the  
telephone equipment through housing slots  
as they may touch hazardous voltage points  
or short out parts that could result in a risk  
of electric shock. Never spill liquid of any  
kind on the telephone. If liquid is spilled,  
however, refer servicing to proper service  
personnel.  
Follow all warnings and instructions marked  
on the instrument.  
M
M
Installation must be performed in accordance  
with all national wiring rules.  
The outlet to which this apparatus is connected  
must be installed near the equipment,  
and must always be readily accessible.  
M
To reduce the risk of electric shock, do  
not disassemble this telephone equipment.  
Opening or removing covers may expose  
you to hazardous voltages. Incorrect  
reassembly can cause electric shock when  
the equipment is subsequently used.  
If your telephone equipment does not work  
properly, refer to the section describing  
how to get service. The support telephone  
number can be found on the outside back  
cover of this book.  
M
This instrument can be hazardous if immersed  
in water. To avoid the possibility of  
electrical shock, do not use the telephone  
equipment while you are in the bathtub  
or shower, or when you are wet. If you  
accidentally drop the equipment into water,  
do not retrieve it until you have first  
unplugged all cords. Do not reconnect the  
telephone equipment until it has dried  
thoroughly.  
M
M
Never install telephone wiring during a  
lightning storm.  
M
Avoid using the telephone equipment during  
electrical storms in your immediate area.  
There is a remote risk of electric shock  
from lightning. Urgent calls should be brief.  
Even though protective measures may have  
been installed to limit electrical surges  
from entering your home or business, absolute  
protection from lightning is impossible.  
Never install telephone jacks in wet locations  
unless the jack is specifically designed for  
wet locations.  
M
M
Never touch uninsulated telephone wires or  
terminals unless the telephone line has been  
disconnected from the network interface.  
M
If you suspect a natural gas leak, report  
it immediately, but use a telephone away  
from the area in question. The telephone  
equipment's electrical contacts could generate  
a tiny spark. While unlikely, it is possible that  
this spark could ignite heavy concentrations  
of gas.  
Always use caution when installing or  
modifying telephone lines.  
SAVE THESE INSTRUCTIONS  
 
 
Table of Contents  
®
®
Chapter 1  
SoundStation Premier 500D  
SoundStation Premier 550D ......................................1  
Introduction .......................................................................................2  
Checklist of Parts ..............................................................................2  
System Compatibility ........................................................................3  
To Ensure Better Performance ..........................................................3  
Installing SoundStation Premier 500D/550D ....................................3  
Using SoundStation Premier 500D/550D .........................................6  
In Case of Difficulty ........................................................................10  
Maintenance ....................................................................................11  
Service .............................................................................................11  
Chapter 2  
Specifications and Warranty Information ...........13  
SoundStation Premier 500/550D ....................................................14  
Limited Warranty and Limitation of Liability ................................15  
FCC Rules .......................................................................................17  
Canadian Department of Communications Notice .........................17  
EMC Class A ITE ...........................................................................17  
CE Mark LVD and EMC Directive .................................................17  
 
 
Chapter 1  
SoundStation Premier® 500D  
SoundStation Premier® 550D  
with Extended Mic Option  
1
 
Introduction  
Thank you for purchasing SoundStation  
Premier® 500D/550D. SoundStation  
Premier® 500D/550D delivers the  
award-winning full-duplex audioconfer-  
encing technology from Polycom in a  
“plug-n-play” design for direct connection  
SoundStation Premier 500D/550D is  
designed for you by Polycomthe Worlds  
number one provider of audioconferencing  
products. From small companies to the  
Fortune 500, from the smallest conference  
rooms to the largest boardrooms, you will  
to most NORTEL® Meridian® digital PBX find more Polycom conferencing products  
telephone systems.  
in more places than all of our competitors  
combined.  
With SoundStation Premier® 500D/550D,  
you can now connect directly to your  
Meridian PBX wall jack with no need  
for analog terminal adapters, analog  
lines, or analog line cards to support  
your conferencing system. Simply plug  
SoundStation Premier 500D/550D into  
your PBX at the wall, and you are up  
and running in seconds.  
And now weve designed SoundStation  
Premier® 500D/550D for you, the Meridian  
customer, with the same proven technology  
and unparalleled audio quality that has  
made SoundStation Premier the most  
widely used conferencing product line  
in the World.  
Checklist of Parts  
Your SoundStation Premier 500D/550D  
audioconferencing system includes the  
following items:  
Console to Interface  
Module Cable  
SoundStation Premier®  
500D/550D  
RJ11 to RJ45  
Network/Phone Cables  
(Additional Adapters  
Supplied In Some Countries)  
User's Documents  
Power Adapter  
(Varies By Country)  
500D/550D  
Interface Module  
Optional Extended  
Microphones  
(For 550D)  
Optional Extended  
Microphones Cables  
If any of the above parts is missing,  
please contact your Polycom  
representative or authorized dealer.  
(For 550D)  
2
 
System Compatability  
SoundStation Premier 500D/550D is  
compatible with any digital voice port  
on NORTEL® Meridian®, Meridian 1  
(option 11 to 81), SL-1, or SL-100 PBX  
with the exception of those supporting  
Transfer - in the same manner as the  
default M2616 Model 20, using key  
number position 3 for Conference and key  
number position 6 for Transfer. Contact  
your PBX Administrator to confirm that  
MBS (CENTREX®) phone sets. In addition the Conference and Transfer functions at  
to the basic product functions, it supports  
two special functions - Conference and  
the port are assigned to these key number  
positions.  
To Ensure Better Performance  
M Locate the SoundStation Premier  
M Speak at normal conversation levels.  
500D/550D console in a quiet  
M Direct your voice toward the  
environment, with soft furnishings—  
such as carpets, curtains, and sound-  
absorbing walls and ceilings.  
SoundStation Premier 500D/  
550D console.  
M Do not move the SoundStation Premier  
M Place the console at the center  
500D/550D console during a call.  
of a table or desk.  
M Position extended microphones (option)  
6 to 8 feet from the SoundStation  
Premier 550D console.  
M Keep papers and other objects  
away from the console.  
M Seat all participants the same distance  
from the SoundStation Premier  
500D/550D console.  
M Participants should sit 3 to 6 feet  
from a microphone.  
Installing SoundStation Premier 500D/550D  
Modular  
Wall Jack  
1. Insert the large end of one of the  
network/phone cables into the  
500D/550D Interface Module jack  
marked with the Network  
icon (  
). Plug the other end into the  
digital voice jack, as shown below.  
500D/550D Interface Module  
2. You have the option to install a  
Meridian series telephone along with  
your SoundStation Premier 500D/550D.  
Meridian  
Telephone  
Replace the telephone cable with  
the other network/phone cable. Plug  
in the large end to the jack on  
the 500D/550D Interface Module  
500D/550D  
indicated by the telephone icon (  
and the other into the telephone.  
),  
Interface Module  
3
 
Any digital phone supported by your  
telephone network can be connected  
to the phone jack on the 500D/550D  
Interface Module.  
3. Plug the long SoundStation Premier  
cable into the jack on the 500D/550D  
Interface Module labeled with the  
SoundStation Premier ( )icon as  
shown.  
500D/550D  
Interface Module  
SoundStation Premier  
500D/550D Console  
4. Plug the other end into the slot under  
the SoundStation Premier 500D/550D  
Console as illustrated.  
Then thread the cable through the  
channels on the underside of the  
console as shown at right.  
5. The SoundStation Premier 550D  
is designed for greater room  
Extended  
Microphone  
SoundStation Premier  
550D Console  
coverage with extended microphones.  
If using the optional extended  
microphones, connect to SoundStation  
Premier 550D as shown at right.  
6. Plug the Power Adapter Cable into  
the 500D/550D Interface Module jack  
marked  
then plug the Power  
Electrical  
Outlet  
Adapter into the electrical outlet.  
The first time the SoundStation Premier  
500D/550D is powered up and  
connected to the network through the  
500D/550D Interface Module, it will  
run a brief self-test and synchronize  
itself with your telephone network.  
During this time the LEDs will blink.  
When the process is complete you  
will hear a bongtone and the  
LEDs will switch off. (This process  
can take 20 seconds.)  
Power  
Adapter  
500D/550D  
Interface Module  
4
 
7. Place the SoundStation Premier  
500D/550D on a flat, stable  
surface in the center of the room.  
If using the extended hypercardiod  
microphones with the 550D, for the  
best coverage, position as shown in the  
examples to the right.  
8. Press ON/OFF to hear a dial tone.  
green when the system is on.  
Press ON/OFF to terminate any  
conference call.  
The microphone status LEDs on the  
top of the console will show a steady  
ON/OFF  
9. Press ON/OFF again and while  
the phone is off adjust the ringer  
volume on the SoundStation Premier  
500D/550D by pressing SHIFT  
There are four settings: OFF, LOW,  
MID, and HIGH. The levels will be  
heard after each key press and shown  
on the display. After 5 seconds the  
display will return to its previous mode.  
then VOL or VOL  
.
RINGER VOL  
VOL  
10.To program your phone number, press  
SHIFT then press the CONF key.  
THIS PHONE #  
CONF  
Enter the phone number with area code,  
using the key to enter a space.  
*
When finished, press CONF again.  
To retrieve the phone number at any  
time during a phone call, press SHIFT  
then press the CONF key. The phone  
number will be displayed for 10  
seconds, after which the display will  
return to its previous mode. This display  
will default to this number while the  
conference phone is inactive.  
You are now ready to use your  
SoundStation Premier 500D/550D.  
5
 
/
Using the SoundStation Premier 500D 550D System  
To Place a Phone Call  
If the system is not already on,  
When you are ready to end a call,  
press ON/OFF and dial the number.  
The console display will go blank,  
then show each number as it is being  
dialed. (Remember, depending on your  
PBX, you may need a special dialing  
prefix to access outside lines.)  
press ON/OFF again.  
RINGER VOL  
VOL  
HOLD  
C
B
E F  
ON/OFF  
THIS PHONE  
#
HI  
K L  
N
O
CONF  
TRANSFER  
REDIAL  
MUTE  
SHIFT  
U
V
Once the call is connected, a timer will  
appear on the display showing how long  
the call has been in process.  
To Answer a Call  
Press ON/OFF when you hear  
the SoundStation Premier 500D/550D  
Consoles tone.  
To Adjust Tone Volume and Speaker Volume  
When the phone is on and a dial  
tone is heard, adjustment of the dial  
tone volume can be made by pressing  
There are 32 volume levelsstored  
independently in the systems  
memoryfor both dial tone  
and speaker volume.  
VOL or VOL  
.
The display will show: TONE VOL.  
After 5 seconds, the display will revert  
to its previous mode.  
RINGER VOL  
VOL  
HOLD  
C
B
E F  
ON/OFF  
THIS PHONE  
#
Once a call is connected, the speaker  
volume can be made louder by pressing  
VOL or softer by pressing  
HI  
K L  
N
O
CONF  
TRANSFER  
REDIAL  
MUTE  
SHIFT  
U
V
VOL. The display will show SPKR  
VOL. After 5 seconds, the display will  
revert to its previous mode.  
To Place the Call On Hold  
To place a phone call on HOLD at any  
time, press SHIFT then press MUTE.  
This shuts off the speaker and all  
microphones. The display will show  
HOLD and all LEDs will begin  
blinking red.  
RINGER VOL  
VOL  
C
B
E F  
ON/OFF  
THIS PHONE  
#
HOLD  
HI  
K L  
N
O
CONF  
TRANSFER  
REDIAL  
MUTE  
SHIFT  
U
V
To take the call off HOLD,  
press the MUTE key again.  
6
 
To Transfer a Call  
To TRANSFER a call, press SHIFT  
then press REDIAL. At the dial tone,  
dial the extension to which the call is  
being transferred. Press REDIAL again to  
complete the transfer, either when you  
hear ringing or after talking privately with  
the person to whom the call is being  
transferred. To cancel a transfer attempt  
press ON/OFF, instead of the second  
REDIAL press, anytime during the attempt.  
Note: Since the conference phone is a  
single line phone, all conferenced parties  
will be transferred when this function is  
used  
RINGER VOL  
B
K
U
E
ON/OFF  
THIS PHONE  
VOL  
HOLD  
#
H
N
CONF  
TRANSFER  
REDIAL  
MUTE  
SHIFT  
While dialing, the extension will show  
on the display. The display will revert  
to its previous mode after the transfer is  
completed or cancelled.  
To Mute the Microphone  
To shut off the microphones while  
keeping the speaker on, press MUTE.  
This shuts off all microphones including  
extended microphones, if installed.  
RINGER VOL  
VOL  
C
B
E F  
ON/OFF  
THIS PHONE  
CONF  
#
HOLD  
HI  
K L  
N
O
MUTE  
TRANSFER  
REDIAL  
U
V
SHIFT  
The display will show MUTE and  
the LEDs will turn from green to red.  
To take the call off MUTE, press  
MUTE again.  
To Redial the Last Phone Number Called  
Press REDIAL. The display on the main  
keypad will show the last phone number  
which you called or attempted to call.  
RINGER VOL  
VOL  
C
B
E F  
ON/OFF  
THIS PHONE  
CONF  
#
HOLD  
HI  
K L  
N
O
MUTE  
SHIFT  
The ON/OFF key does not have to be  
pressed for REDIAL to initiate a call.  
TRANSFER  
REDIAL  
U
V
Using an Optional Lapel Mic or Recording Device  
Your 500D/550D Interface Module is  
equipped with an RCA jack labeled  
AUX I/O to accommodate either your  
Polycom Lapel Microphone (available as  
an accessory), or to record a conversation.  
To record, plug one end of an RCA-type  
connector into the jack on a tape recorder  
labeled AUX IN and the other end into the  
500D/550D Interface Module.  
AUX I/O  
7
 
To Establish a Conference  
You may use your SoundStation Premier  
500D/550D to establish a conference call  
of two or more parties. Place your first  
call and ask the party to hold while you  
conference additional parties. Press the  
CONF button. This places the first party  
on hold while you dial the next number.  
The display will show CONFERENCE,  
then the number being dialed. The green  
LEDs on the console will blink to indicate  
that a conference attempt is in process.  
If you successfully reach the second  
party and wish to add that party to the  
conference call, press CONF again. The  
display will show CONFERENCE again  
and the second party will be added to  
the call. The display will change to call  
duration and the LEDs will stop blinking.  
If you reach voicemail or do not wish  
to add the second party to the call, press  
ON/OFF and that party will be dropped.  
Repeat these steps to dial then add or drop  
additional parties.  
Conferencing features, including the  
number of parties that can be conferenced  
on a single call, vary by PBX system.  
Check with your network administrator  
if you are unsure about the conferencing  
services provided.  
CAUTION: Once added to the conference,  
calls cannot be selectivey dropped without  
terminating the conference call.  
Take care to terminate unwanted  
calls - busy tone, voicemail, a person  
otherwise occupied - by pressing  
ON/OFF before pressing CONF  
to begin the next attempt. Far end  
participants may hang up at any time.  
Using the Meridian Phone  
While the SoundStation Premier  
500D/550D is not in use you may use  
the Meridian phone (connected to the  
500D/550D Interface Module) and it will  
function as usual.  
Calls Answered On the Meridian Phone  
Incoming calls will ring on both the  
Meridian phone and the SoundStation  
blink red to indicate the mute condition  
until the handset is returned to the cradle,  
Premier 500D/550D. If you answer the call then return to the green steady state.  
on the Meridian phone and want to speak  
on the conference phone, simply press  
ON/OFF on the conference phone and  
hang up the handset. The LED's will  
The call will be active on the conference  
phone and all functions will be as defined  
for calls initiated on the conference phone.  
Conferences Established On the Meridian Phone  
Conference calls already established  
the handset. The LED's will blink red  
on the Meridian phone can be easily moved to indicate the mute condition until  
to the SoundStation Premier 500D/550D  
by pressing the ON/OFF button on  
the conference phone then replacing  
the handset is returned to the cradle,  
then return to the green steady state.  
The 500D/550D will function as if the  
8
 
conference call had originated on the  
is established, and included or dropped,  
conference phone. If the PBX limit has not will result in dropping all callers if you  
been reached, new parties may be added  
or dropped as described earlier. Caution:  
attempting to move conferences before  
the cycle is complete, i.e. before the call  
subsequently push the ON/OFF button  
on the conference phone.  
Mute Initiated By the Meridian Phone  
If you have a Meridian phone connected  
to the Interface Module, and your  
When you lift the handset, all microphones  
and the speaker on the console are muted.  
The red LEDs will blink to indicate  
the mute condition. When the handset  
is returned to the cradle, the conference  
call is resumed and the LEDs return  
to a steady state.  
SoundStation Premier 500D/550D  
is in use, you may use your phone to  
break away from the public conference  
call to speak privately to the far end(s)  
without disconnecting the conference call.  
Using Extended Microphones With 550D  
Your SoundStation Premier 550D may be  
adaptable to a larger conference room with  
the addition of Extended Microphones.  
If not purchased with your SoundStation  
Premier 550D, these are available as an  
accessory from your Polycom Distributor.  
MUTE  
Red LED  
To mute all microphones from the  
extended microphone, press MUTE.  
To resume two-way communications,  
press MUTE again. The red LED will  
return to green.  
An ON/OFF switch is located on each  
of the extended microphones.  
By switching to the O position, the LED  
MUTE light will turn red and only this  
microphone will be shut off. Switching  
to the 1 position will turn the  
microphone back on.  
9
 
In Case of Difficulty  
No Dial Tone  
M Check that all connections are  
M Disconnect and reconnect all  
cables in order as described in  
the installation instructions.  
correct and tight.  
M Confirm that you are connected to  
a Meridian digital voice jack.  
The SoundStation Premier 500D/550D Console Does Not Ring  
M Ringer volume is set at OFF.  
Reset according to instructions.  
Short Silences, Echoes, or Clipped Speech  
M Do not move the SoundStation Premier  
M The other party may be using  
lower-quality equipment or a  
500D/550D console while it is in use.  
half-duplex conference bridge,  
in which case there may be little  
you can do to improve performance.  
M Keep your hands away from  
the console during calls.  
M Keep papers, cups, coffee pots, etc.,  
M Try calling again to see if another  
away from the console.  
line provides a better connection.  
M At the beginning of a call, let someone  
at each location speak in turn for a few  
moments, to enable the system to adapt  
to its environment.  
Muffled or In a WellReception  
M Speak closer to the console so the  
M Add more sound absorbency to the  
microphones can pick up your speech.  
room.  
Excessive Noise  
M Close conference room doors.  
M Try calling again to see if another line  
provides a better connection.  
M Noisy equipment, such as a computer or  
fan, may make it difficult for you to hear  
the other party. Both parties should turn  
off any noisy equipment.  
Physical Damage  
M If physical damage is severe enough  
that the internal parts become visible,  
disconnect the SoundStation Premier  
500D/550D immediately. Do not  
reconnect it to the network until the  
equipment has been repaired.  
10  
 
Maintenance  
Unplug all cords from the modular wall  
jack before cleaning. Do not use liquid  
cleaners or aerosol cleaners. Use a damp  
cloth for cleaning.  
Service  
Unplug the telephone from the modular  
wall jack and refer servicing to qualified  
service personnel when any of these  
conditions exist:  
M If liquid has been spilled into the  
M If the telephone equipment has been  
dropped or the housing has been  
damaged.  
telephone equipment.  
M If the telephone equipment has been  
exposed to rain or water.  
M If you note a distinct change in the  
performance of the equipment.  
M If the equipment does not operate  
according to operating instructions.  
Adjust only those controls described  
in the operating instructions.  
If you need more help, please contact  
your Polycom representative or authorized  
dealer.  
Do not attempt to adjust any other  
controls since doing so may result  
in damage to the equipment and will  
require extensive work by a qualified  
technician to restore the telephone  
equipment to normal operation.  
11  
 
 
Chapter 2  
Specifications and  
Warranty Information  
13  
 
Specifications  
Audio Bandwidth  
Extended Microphones  
200 to 3500 Hz  
Size:  
4.125 in 3 in 1in  
Weight: 0.25 lb (0.10 Kg)  
Cabling: Two-wire RJ9, 8ft  
Loudspeaker Volume  
89 dBSPL  
Environmental Requirements  
Network Interface  
NORTEL® Meridian®, Meridian 1  
(option 11 to 81), SL-1, or SL-100 digital PBX  
Temperature:5 °- 40° C operating  
Humidity:  
20% - 85% non-condensing  
Recommended Room Conditions  
SystemPower Requirements  
Reverberation time: < 0.4 seconds  
90-110 VAC, 60 Hz.  
Noise level:  
< 48 dBA  
Console  
Registration  
Power: 20 VDC, 800 mA  
UL, FCC, Industry Canada, CE  
Size: 13.8 in 13 in 2.5 in  
(35cm 33cm 6.4cm)  
Weight:2.0 lbs (0.9 Kg)  
Interface Module  
Power: 20 VDC, 150 mA  
Size: 3.125 in 7.75 in 1.875 in  
(7.9cm 19.7cm 4.8cm)  
Weight:0.75 lbs (0.34Kg)  
Cable length to console:  
25 ft (7.6m) to console  
Cable length to telephone wall jack:  
6 ft (1.8m)  
RCA jack:  
Line level to tape recorder  
or Remote Lapel  
Microphone  
14  
 
Limited Warranty and Limitation of Liability  
Limited Warranty  
Polycom warrants to the end user  
warrants any replaced or repaired product  
or part for ninety (90) days from shipment,  
or the remainder of the initial warranty  
period, whichever is longer.  
(Customer) that this product will be  
free from defects in workmanship and  
materials, under normal use and service,  
for three years from the date of purchase  
from Polycom or its authorized reseller.  
Products returned to Polycom must be  
sent prepaid and packaged appropriately  
for safe shipment, and it is recommended  
that they be insured or sent by a method  
that provides for tracking of the package.  
Responsibility for loss or damage does not  
transfer to Polycom until the returned item  
is received by Polycom. The repaired or  
replaced item will be shipped to Customer,  
Polycoms sole obligation under this  
express warranty shall be, at Polycoms  
option and expense, to repair the defective  
product or part, deliver to Customer an  
equivalent product or part to replace the  
defective item, or if neither of the two  
foregoing options is reasonably available,  
Polycom may, in its sole discretion, refund at Polycoms expense, not later than thirty  
to Customer the purchase price paid for  
the defective product. All products that  
are replaced will become the property of  
Polycom. Replacement products or parts  
may be new or reconditioned. Polycom  
(30) days after Polycom receives the  
defective product, and Polycom will retain  
risk of loss or damage until the item is  
delivered to Customer.  
Exclusions  
WARRANTY EXCLUSIVE. IF A POLYCOM  
PRODUCT DOES NOT OPERATE AS  
WARRANTED ABOVE, CUSTOMERS  
SOLE REMEDY FOR BREACH OF THAT  
WARRANTY SHALL BE REPAIR,  
REPLACEMENT, OR REFUND OF THE  
PURCHASE PRICE PAID, AT POLYCOMS  
OPTION. TO THE FULL EXTENT  
Polycom will not be liable under this  
limited warranty if its testing  
and examination disclose that the alleged  
defect or malfunction in the product does  
not exist or results from:  
M Failure to follow Polycoms installation,  
ALLOWED BY LAW, THE FOREGOING  
WARRANTIES AND REMEDIES ARE  
EXCLUSIVE AND ARE IN LIEU OF ALL  
OTHER WARRANTIES, TERMS, OR  
CONDITIONS, EXPRESS OR IMPLIED,  
EITHER IN FACT OR BY OPERATION  
OF LAW, STATUTORY OR OTHERWISE,  
INCLUDING WARRANTIES, TERMS, OR  
CONDITIONS OF MERCHANTABILITY,  
FITNESS FOR A PARTICULAR PURPOSE,  
SATISFACTORY QUALITY,  
CORRESPONDENCE WITH DESCRIPTION,  
AND NON-INFRINGEMENT, ALL OF  
WHICH ARE EXPRESSLY DISCLAIMED.  
POLYCOM NEITHER ASSUMES NOR  
AUTHORIZES ANY OTHER PERSON TO  
ASSUME FOR IT ANY OTHER LIABILITY  
IN CONNECTION WITH THE SALE,  
INSTALLATION, MAINTENANCE OR USE  
OF ITS PRODUCTS.  
operation, or maintenance instructions.  
M Unauthorized product modification  
or alteration.  
M Unauthorized use of common carrier  
communication services accessed  
through the product.  
M Abuse, misuse, negligent acts or  
omissions of Customer and persons  
under Customers control; or  
M Acts of third parties, acts of God,  
accident, fire, lighting, power surges  
or outages, or other hazards.  
15  
 
Service Agreements  
FOR INCIDENTAL, CONSEQUENTIAL,  
INDIRECT, SPECIAL, OR PUNITIVE  
DAMAGES OF ANY KIND, OR FOR LOSS  
OF REVENUE OR PROFITS, LOSS OF  
BUSINESS, LOSS OF INFORMATION OR  
DATA, OR OTHER FINANCIAL LOSS  
ARISING OUT OF OR IN CONNECTION  
WITH THE SALE, INSTALLATION,  
MAINTENANCE, USE, PERFORMANCE,  
FAILURE, OR INTERRUPTION OF ITS  
PRODUCTS, EVEN IF POLYCOM OR ITS  
AUTHORIZED RESELLER HAS BEEN  
ADVISED OF THE POSSIBILITY OF SUCH  
DAMAGES, AND LIMITS ITS LIABILITY  
TO REPAIR, REPLACEMENT, OR REFUND  
OF THE PURCHASE PRICE PAID, AT  
POLYCOMS OPTION. THIS DISCLAIMER  
OF LIABILITY FOR DAMAGES WILL  
NOT BE AFFECTED IF ANY REMEDY  
PROVIDED HEREIN SHALL FAIL OF ITS  
ESSENTIAL PURPOSE.  
For information on Polycom service  
agreements, call Polycoms Technical  
Assistance Center (TAC) Monday through  
Friday 6:00 AM to 6:00 PM Pacific  
Time, excluding U.S. holidays, at  
telephone number 1-800-POLYCOM  
(1-800-765-9266). The e-mail address  
If you purchased your product from a  
Polycom Authorized Reseller, contact the  
Authorized Reseller for information about  
service agreements applicable to your  
product.  
LIMITATION OF LIABILITY. TO THE  
FULL EXTENT ALLOWED BY LAW,  
POLYCOM EXCLUDES FOR ITSELF  
AND ITS SUPPLIERS ANY LIABILITY,  
WHETHER BASED IN CONTRACT OR  
TORT (INCLUDING NEGLIGENCE),  
Disclaimer  
Some countries, states, or provinces do not limited in their application to you. When  
allow the exclusion or limitation of implied the implied warranties are not allowed  
warranties or the limitation of incidental or to be excluded in their entirety, they  
consequential damages for certain products will be limited to the duration of the  
supplied to consumers, or the limitation  
of liability for personal injury, so the  
above limitations and exclusions may be  
applicable written warranty. This warranty  
gives you specific legal rights which may  
vary depending on local law.  
Governing Laws  
This Limited Warranty and Limitation of  
Liability shall be governed by the laws of  
the State of California, U.S.A., and by the  
laws of the United States, excluding  
their conflicts of laws principles. The  
United Nations Convention on Contracts  
for the International Sale of Goods is  
hereby excluded in its entirety from  
application to this Limited Warranty  
and Limitation of Liability.  
16  
 
FCC Rules  
This device complies with part 15 of the  
FCC Rules. Operation is subject to the  
following two conditions:  
is operated in a commercial environment.  
This equipment generates, uses, and can  
radiate radio frequency energy and, if not  
installed and used in accordance with the  
instruction manual, may cause harmful  
interference to radio communications.  
Operation of this equipment in a residential  
area is likely to cause harmful interference  
in which case the user will be required to  
correct the interference at his own expense.  
(1) This device may not cause harmful  
interference, and  
(2) This device must accept any  
interference received, including  
interference that may cause undesired  
operation.  
NOTE: This equipment has been tested and  
found to comply with the limits for a Class  
A digital device, pursuant to part 15 of  
the FCC Rules. These limits are designed  
to provide reasonable protection against  
harmful interference when the equipment  
In accordance with part 15 of the FCC  
rules, the user is cautioned that any  
changes or modifications not expressly  
approved by Polycom Inc. could void the  
users authority to operate the equipment.  
Canadian Department of Communications Notice  
This Class [A] digital apparatus complies  
with Canadian ICES-003.  
Cet appareil numérique de la classe [A]  
est conforme à la norme N M B-003 du  
Canada.  
EMC Class A ITE  
WARNING  
This is a Class A product. In a domestic  
environment this product may cause radio  
interference in which case the user may be  
required to take adequate measures.  
CE Mark LVD and EMC Directive  
This SoundStation Premier® 500/550D has of the Declaration of Conformity can be  
been marked with the CE mark. This mark  
indicates compliance with EEC Directives  
89/336/EEC and 73/23/EEC. A full copy  
obtained from Polycom Ltd, Whichford  
House, Parkway Court, Oxford Business  
Park South, Oxford, OX4 2JY, UK  
17  
 
 
 
 
 
Don’t forget to mail in your Owner Registration Card!  
Polycom, Inc., 1565 Barber Lane, Milpitas, CA 95035 USA  
© 2002 Polycom, Inc. All rights reserved. No part of the contents of this manual may be copied, reproduced, or transmitted  
in any form or by any means, or translated into another language or format, in whole or part, without written consent from  
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.  
Polycom®, the Polycom logo design, and SoundStation Premier® are registered trademarks,  
of Polycom, Inc. in the U.S. and various other countries.  
Other company and brand names may be trademarks of the respective  
companies with which they are associated.  
1725-07090-002 REV D  
 

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